At a Glance
- Tasks: Support vulnerable customers and improve their outcomes through effective strategies and collaboration.
- Company: Wesleyan, a trusted financial services provider since 1841.
- Benefits: 28 days holiday, annual bonus, flexible working, and enhanced family leave.
- Other info: Join a diverse team committed to positive change and career growth.
- Why this job: Make a real impact on customer lives while working in a supportive and innovative environment.
- Qualifications: Experience in supporting vulnerable customers and strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
Vulnerability Specialist
Location: Hybrid working (office based in Birmingham) – typically 2 days in the office per week
Shape Brighter Futures with Wesleyan
Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future.
Today, we’re proud to continue that mission with passion and purpose.
If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you.
Make a Difference in Customer Outcomes
At Wesleyan, delivering good customer outcomes is at the heart of everything we do.
Our Customer Outcomes team plays a key role in ensuring vulnerable customers receive the support they need and are treated fairly, consistently, and in line with Consumer Duty expectations.
As a Vulnerability Specialist, you’ll help embed Wesleyan’s Extra Support (Vulnerable Customer) Strategy across the business, supporting teams to understand and apply vulnerability principles in their day-to-day activities.
This is a hands-on role focused on improving outcomes for vulnerable customers by turning policy into practical action and helping drive positive change across the organisation.
- Your Impact
- Support the embedding of Wesleyan’s Vulnerability (Extra Support) Strategy across the business, helping teams deliver consistent support for vulnerable customers.
- Work with stakeholders across Operations, Risk, Compliance, Product and Customer teams to improve customer journeys, processes and customer outcomes.
- Support the delivery of vulnerability improvement initiatives and maturity framework activities, helping drive positive behavioural and operational change.
- Use customer insight, feedback, complaints and management information to identify themes, risks and opportunities to improve outcomes for vulnerable customers.
- Act as a vulnerability subject matter expert, providing guidance, training and practical support to help colleagues understand and apply Consumer Duty expectations.
- What You’ll Bring
- You’re passionate about improving customer outcomes and have experience supporting vulnerable customers within a regulated environment.
- Experience within Financial Services, with a strong understanding of vulnerable customer requirements and Consumer Duty expectations.
- Experience working in Operations, Customer Experience, Change, Risk or Compliance roles within a regulated environment.
- Proven ability to support the implementation of policies, frameworks, customer outcome initiatives or business change activities.
- Strong stakeholder management and communication skills, with the ability to influence and support colleagues across different areas of the business.
- A proactive and analytical approach, with the ability to identify themes, solve problems and translate regulatory expectations into practical customer outcomes.
Benefits That Work for You
- We believe rewards should reflect the life you live. Here’s what you can expect:
- Annual bonus to recognise your contribution.
- 28 days holiday (plus a culture day!) – rising to 30 days with service.
- Flexible hybrid working for better work-life balance.
- Company pension scheme – matched plus 2% (up to 10%).
- Free secure underground Birmingham city centre parking (subject to availability, weekend use included).
- Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials.
- Enhanced family leave and two volunteering days to give back to causes you care about.
- Discover the full range of benefits: Wesleyan Careers Rewards
Why Wesleyan?
We’re building a culture where everyone belongs.
Diversity isn’t just a policy—it’s part of who we are.
Whatever your background, we want you to feel valued and empowered to thrive.
We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options.
If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you.
- What to Know Before Applying
- Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK.
- Regulatory
Requirements: As a financial services organisation, we adopt the highest standards.
This role is subject to regulatory checks, including criminal record and credit checks, and ongoing assessments under the SMCR Framework.
Diversifying Our Workforce
We'd really appreciate if you'd be willing to share some further personal information with us; this won't be visible to the Recruiter or Hiring Manager at any point of the recruitment activity and will not impact your application.
This data will feed into our reporting (which is anonymised); and it will help us identify trends, themes and areas for improvement as we continue to build a diverse workforce.
Please select your age range: Your ethnic group: Your gender identity: Tick to signal your acceptance of the Wesleyan Privacy Policy and the privacy policy of our recruitment partners Sanderson Solutions Group
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Vulnerability Specialist in Birmingham employer: Wesleyan Group
Wesleyan is an exceptional employer that prioritises the well-being and development of its employees while making a meaningful impact on vulnerable customers. With a strong focus on collaboration, innovation, and integrity, Wesleyan offers a flexible hybrid working model, competitive benefits including an annual bonus, generous holiday allowance, and opportunities for personal growth in a supportive and diverse culture. Located in Birmingham, employees enjoy the convenience of secure city centre parking and a commitment to work-life balance, making it an ideal place to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Vulnerability Specialist in Birmingham
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Wesleyan Group. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Wesleyan Group.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Wesleyan Group. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Vulnerability Specialist in Birmingham
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Wesleyan Group and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Wesleyan Group how you can be a team player!
How to prepare for a job interview at Wesleyan Group
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Wesleyan Group.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Wesleyan Group's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
