Wesleyan Group in Birmingham is seeking a Complaints Manager to lead the resolution of escalated complaints across the business, ensuring FCA and FOS compliance and timely customer outcomes. The role is hybrid, with office-based work in Birmingham and roughly two days per week in the office.
You will own RCA analysis, present reports to Exec and Board, coach the team, and drive sustained improvements in complaint handling across the society. This is a full-time, 12-month FTC.
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Head of Complaints & Compliance - Hybrid FS Leader in Birmingham employer: Wesleyan Group
Wesleyan is an exceptional employer that prioritises the well-being and development of its employees while making a meaningful impact on vulnerable customers. With a strong focus on collaboration, innovation, and integrity, Wesleyan offers a flexible hybrid working model, competitive benefits including an annual bonus, generous holiday allowance, and opportunities for personal growth in a supportive and diverse culture. Located in Birmingham, employees enjoy the convenience of secure city centre parking and a commitment to work-life balance, making it an ideal place to thrive both professionally and personally.
