At a Glance
- Tasks: Provide tailored advice on insurance and manage customer relationships.
- Company: Join Wesleyan, a purpose-led mutual dedicated to financial futures.
- Benefits: £27k salary, hybrid work, generous holidays, and career progression.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in customer service within a supportive team.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 32625 - 39875 £ per year.
Customer Service Advisor
Location
Birmingham, hybrid options available
Hours
35 hours per week, with occasional Saturdays (9:00am - 1:00pm)
Salary
£27k + discretionary bonus
Contract Type
- 12-month FTC
- Join a Mutual with an Edge
At Wesleyan, we are proud to be a specialist financial services mutual dedicated to supporting professional customers throughout their careers and beyond.
Our purpose is simple: to build brighter financial futures for our customers while delivering exceptional service and trusted advice.
We are looking for a motivated and customer-focused Customer Service Advisor to join our General Insurance team in Birmingham.
This is an excellent opportunity for someone with insurance experience who enjoys building customer relationships, delivering tailored advice, and achieving results within a supportive and collaborative environment.
What You'll Be Doing
As a Customer Service Advisor, you will play a key role in helping customers protect what matters most through our Home, Motor and Travel Insurance products.
You will be responsible for
- Providing tailored advice to customers on Home, Motor and Travel Insurance policies.
- Managing inbound and outbound customer calls regarding renewals, policy changes, and new business opportunities.
- Delivering against individual and team income, retention, and service targets.
- Identifying opportunities to cross-sell related products and generate quality referrals.
- Supporting customers with policy amendments, premium recalculations, and payment updates.
- Ensuring customer documentation is accurate, compliant, and issued promptly.
- Taking ownership of customer queries and complaints, resolving issues efficiently and professionally.
- Delivering outstanding customer outcomes while working within FCA, IDD and company regulatory standards.
- What You'll Receive
At Wesleyan, we recognise that our people are key to our success. In return, you will benefit from:
- £27k base salary + bonus
- 35-hour working week
- Hybrid and flexible working opportunities
- Generous holiday entitlement
- Pension scheme
- Life assurance and wellbeing support
- Training, development, and career progression opportunities
- The chance to be part of a purpose-led mutual organisation
What We're Looking For
Essential
- Understanding of delivering an advice-led customer service experience.
- Knowledge of financial services and regulated environments.
- Communication skills, both verbal and written.
- Excellent customer service and relationship-building skills.
- Ability to manage multiple priorities while maintaining attention to detail.
- Organised, self-motivated and target driven.
- Resilient, adaptable, and able to perform under pressure.
- GCSEs (or equivalent) including English and Maths.
Desirable
- Experience in Home, Motor or General Insurance sales and/or renewals.
- Experience using CDL systems.
- Cert CII qualification (or working towards).
- Understanding of insurance brokers and insurer relationships.
- Knowledge of mutual organisations.
- Awareness of the professional customer segments Wesleyan serves, including Doctors, Dentists, Teachers, and Lawyers.
Why Wesleyan?
We are committed to creating an inclusive culture where everyone can thrive.
We believe in doing the right thing for our customers, colleagues and communities, and we are looking for people who share our passion for delivering exceptional customer experiences.
If you are looking to build your career in insurance and thrive in a customer-focused, target-driven environment, we would love to hear from you.
Apply today and help us continue delivering Mutuality with an Edge.
Customer Service Advisor in Birmingham employer: Wesleyan Careers
Wesleyan is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Project Actuary to thrive. With competitive benefits including flexible hybrid working, generous holiday allowances, and a commitment to employee growth through mentorship and training, Wesleyan empowers its team members to make a meaningful impact in the financial futures of trusted professionals. Located in Birmingham, the company also offers unique perks such as free secure parking and enhanced family leave, ensuring a supportive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wesleyan Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wesleyan Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wesleyan Careers:Your cover letter is your chance to shine! Tell us why you want to work at Wesleyan Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wesleyan Careers!
How to prepare for a job interview at Wesleyan Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
