Case Worker - Identified

Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907.

Join a Team Where Your Work Truly Matters

Our newly created HSSL Program (Housing and Support Service Link) is one of the two only pilot programs currently in Queensland. You’ll be working with a dedicated, culturally grounded team supporting young parents who are experiencing homelessness, housing instability, or barriers to independence. The program is built on genuine relationships that empower young families to achieve safer housing, improved wellbeing, and meaningful life goals.

If you’re motivated by compassion, connection, and making a real difference, you’ll find purpose and impact within our team.

• Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care.
• Salary packaging and other benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions. Access discounts on private health insurance, gym memberships and travel and so much more.
• Free and Secure Car Parking – Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work.
• Team Culture – Be part of a collaborative and supportive team that values your skills and wellbeing.
• Recognition Programs – We want our employees to thrive in an environment where recognition is valued and achievements are rewarded.

Your Role as a Case Worker - Identified for our Housing and Support Service Link

You will play an integral role in our newly created HSSL program providing culturally safe, trauma informed and holistic case management and supportive services to young parents (typically ages 16–24) who are experiencing homelessness, housing instability, or other barriers to independence. The role focuses on building trusting relationships, strengthening young people’s connection to culture and community, and supporting them to achieve their housing, wellbeing, and life goals.

You’ll achieve this by:

• Working from a strengths-based and culturally grounded approach, recognising the resilience, knowledge, and cultural identity of young people and their families.
• Engaging and walking alongside young people through culturally safe processes ensuring case plans reflect the young person’s voice, cultural identity, and aspirations, and are developed in partnership with them, their families, and community.
• Supporting young people to develop confidence, independence, and practical living skills, while maintaining strong connections to culture, family, and community.
• Facilitating and supporting access to programs, support groups, and community networks that align with each young person’s goals and cultural needs.
• Providing regular updates and reporting to management and contributing to continuous learning and improvement in culturally safe practice.
• Actively contributing to program development and evaluation by embedding community feedback and cultural knowledge.

What We’re Looking For

• Completed degree qualification in Human Services or another related field.
• Experience engaging with a diverse range of people using coaching and case management principles in a holistic, trauma informed and strengths-based framework.
• Experience in an intake, assessment, case management, advice, advocacy and referral role or similarly related skills and knowledge.
• Understanding of the social, emotional, and structural factors that place young people at risk of or experiencing homelessness, including family conflict, trauma, mental health concerns, substance use, financial hardship, and barriers to safe and stable housing.

Essential Requirements

• This is an Identified position. WMQL considers that being Aboriginal or Torres Strait Islander is a genuine occupational requirement under s25 of the Anti-Discrimination Act QLD 1991.
• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy).
• Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver’s Licence and willingness to travel for work.

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

• Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace!
• Access to salary packaging benefits that enable you to increase your take-home pay.
• Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage.
• Access to discounts on private health insurance, gym memberships and travel.

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.