At a Glance
- Tasks: Be the go-to person for customers, ensuring they have an amazing ski trip experience.
- Company: WeSki is revolutionising ski travel with a self-service booking platform.
- Benefits: Remote work, flexible shifts, and a chance to shape the future of ski travel.
- Other info: Opportunity for contract renewal and growth in a dynamic industry.
- Why this job: Join a fast-growing company and help customers create unforgettable ski holidays.
- Qualifications: 3+ years in customer service and a passion for travel tech.
The predicted salary is between 24300 - 29700 £ per year.
Who we are
We Ski is a self-service ski trip booking platform built for the modern traveler.
Our vision is simple: make great ski experiences available to everyone.
Customers build and book a fully customized ski holiday in minutes, combining flights, accommodation, transfers, ski passes, equipment, and lessons in one seamless flow.
Behind the scenes, our technology evaluates millions of trip combinations in real time.
We dynamically connect inventory from thousands of suppliers, automatically optimize which components we bundle together, and present only options that really work.
What used to take hours of research and coordination now takes a few clicks, and delivers better results.
Every trip is fully customizable.
Customers build it themselves with the security and support of a regulated holiday provider.
Behind every booking, dependencies across suppliers are orchestrated in real time, at scale, spanning 310 resorts in 20 countries across Europe, North America, Asia, and Oceania.
We've recently crossed $100M in annual sales, including a $1M single day.
Growth is accelerating, unit economics are strong, and the business funds its own growth.
We operate in a ~$100B global ski market with no technology-native leader.
The industry is still dominated by traditional tour operators whose business models have barely evolved in decades.
This is a rare opportunity to define the future of ski travel at global scale.
Role Overview
Serve as the main point of contact for our customers throughout their journey at We Ski.
- Post-booking support according to customers’ needs.
- Support during the trip to give a great customer experience.
- Represent the voice of the customer and influence product development roadmap.
- Rotating Shift Work Schedule, including weekends.
- This is a full-time remote position with a rotating shift work schedule, including weekends and evenings.
This position is for a contract of up to 6 months, with an option for renewal.
Requirements
- Native English speaker - must
- 3+ years of experience in customer service - must
- 2+ Experience in Travel Tech B2C - must
- Experience working with support and CRM systems, preferably the following platforms: Hub Spot, Zendesk- advantage.
• Ski experience - advantage!
- Solve complicated problems that need simple solutions.
- Proven technical skills and self-learning ability, capable of thoroughly understanding the functional and technical aspects of a complex system.
- Highly organized with an ability to multitask with multiple priorities.
Customer Experience Representative in London employer: WeSki
At WeSki, we pride ourselves on being an innovative employer that values the contributions of our Customer Experience Representatives. Our remote work culture fosters flexibility and work-life balance, while our commitment to employee growth ensures you have access to ongoing training and development opportunities. Join us in redefining ski travel and enjoy the unique advantage of working in a dynamic, technology-driven environment that is shaping the future of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WeSki. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WeSki before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Representative in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WeSki:Your cover letter is your chance to shine! Tell us why you want to work at WeSki specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WeSki!
How to prepare for a job interview at WeSki
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
