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- Tasks: Schedule emergency responses for sewer and drainage issues, ensuring customer satisfaction.
- Company: Join Lanes Group, a leader in emergency response with a focus on teamwork.
- Benefits: Enjoy 23 days holiday, birthday off, health cash plan, and onsite perks.
- Other info: Be part of a diverse team committed to continuous improvement and inclusivity.
- Why this job: Make a real difference by helping customers in their time of need.
- Qualifications: Strong communication skills and basic Microsoft 365 knowledge required.
The predicted salary is between 28000 - 28000 £ per year.
Location: Durrington Head Office, Worthing, West Sussex.
Job Type: Permanent, full-time.
Hours: 4 nights on, 4 nights off, 38.5 hours per week (7:30pm – 7:30am).
Salary: £28,000 per annum, depending on experience.
Benefits:
- 23 days holiday (including bank holidays)
- Birthday off
- Onsite restaurant
- Onsite parking
- Personal learning
- Health cash plan
- Auto‑enrolment pension scheme
- Enhanced maternity and paternity
- Friendly working environment
We are looking for a proactive scheduler to join our emergency response team, making sure our engineers reach customers in their hour of need when they are experiencing sewer and drainage problems. What is essential is the ability to work safely, quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
Responsibilities:
- To allocate all works associated with waste water network within service level agreements and as promised to the customer on behalf of Southern Water.
- To ensure all work is allocated to Field Staff to enable KPI’s, Customer promises and productivity targets to be met and customers are updated where delays occur.
- To ensure full compliance via WNS work checking and raise follow on activities via VISTEC as required.
- To give assistance, support and guidance on all customer related issues as they arise and escalates issues to Senior Scheduler in a timely manner.
- To support the development and implementation of a comprehensive scheduling regime which fully aligns with the Client’s own Customer Vision and ‘Customer Journey’ and supports Lanes Group operational requirements.
- To ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements, supporting both the Client and any other agencies involved.
- To be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract.
- Undertake any other work as reasonably required of you by the Customer Operations Manager or Senior Scheduler.
- Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible and to an industry leading standard.
- Be part of high performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.
- Establish positive and productive client relationships, ensuring regular, constructive two-way communication.
- Ensure all resources are utilised effectively - maximising output whilst minimising cost.
- Act as a customer champion supporting the design and implementation of customer experience initiatives and protecting Lanes Group brand and reputation and safeguarding against future claims and disputes.
- Anticipate future operational or compliance risks, mitigating or escalating as required.
- Ensure end to end process compliance, identifying and removing blockers and ineffective ways of working.
- Be aware of all Lanes Group policies and your responsibilities towards them.
- Any reasonable ad-hoc tasks, duties or projects requested by management.
About you:
- Be hard working and respectful
- Comply with health and safety standards.
- Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
- Have basic knowledge of Microsoft 365
- Have solid communication skills (both written and verbal) with professional telephone etiquette
- Be resourceful and proactive
- Multi-task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels
Equal Opportunities:
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
Lanes Group is a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.
Reactive Scheduler - Nights in Worthing employer: weServed
Contact Detail:
weServed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reactive Scheduler - Nights in Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into Lanes Group. Understand their values, mission, and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Reactive Scheduler and be ready to share examples of how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your soft skills! As a Reactive Scheduler, you'll need to communicate effectively and build relationships. Be prepared to discuss how you've successfully worked with teams or resolved customer issues in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Reactive Scheduler - Nights in Worthing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Reactive Scheduler role. Highlight your relevant experience and skills that match the job description, especially your ability to work under pressure and your communication skills.
Showcase Your Problem-Solving Skills: Since this role involves quick diagnosis and practical solutions, share examples in your application where you've successfully resolved issues or improved processes. We love seeing how you tackle challenges!
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! Use a friendly tone in your cover letter to show that you’re a great fit for our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at weServed
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reactive Scheduler. Familiarise yourself with the key tasks like allocating work, ensuring compliance, and maintaining customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves quick diagnosis and practical solutions, prepare examples from your past experiences where you've successfully resolved issues under pressure. Highlight how you prioritised tasks and communicated effectively with team members to achieve positive outcomes.
✨Emphasise Teamwork and Communication
The job requires strong interpersonal skills and the ability to build relationships. Be ready to discuss how you've collaborated with others in previous roles, especially in high-pressure situations. Mention any experience you have with customer service, as this will be crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows that you're not only interested in the job but also in how you can contribute to the team's success.