At a Glance
- Tasks: Manage customer contracts and ensure top-notch service satisfaction.
- Company: Join Babcock, a global leader in engineering and security.
- Benefits: Generous holidays, pension scheme, health support, and volunteering days.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Be part of a team making a real difference in national security.
- Qualifications: Experience in administration and customer service is a plus.
The predicted salary is between 26000 - 26000 £ per year.
Location: Walsall, West Midlands
Compensation: Up to £26,000 Depending on Experience + Benefits
Role Type: Full time / Permanent
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Contract Support Administrator at our Walsall, West Midlands site.
The role:
- Manage all customer contract activities in order to achieve excellence in customer satisfaction.
- Greet customers when dropping vehicles to site and handing back vehicles.
- Provide service desk telephone support taking enquiries from customers, booking in maintenance, service and repairs for vehicles.
- Raise tasks on the inhouse systems and order parts from suppliers.
- Develop customer relationships through service excellence.
- Attend all meetings, both internal and external to meet the demands of the role.
- Liaise with all internal stakeholders instilling a clear perspective on requirements to fulfil our contractual obligations and achieve customer delivery targets.
- Deal effectively with all customer concerns.
- Creation and submission of management information and reports.
This role is full time, working 37.5 hours per week and is based on site at Walsall.
Essential experience:
- Experience in a similar administration role.
- Experience in providing excellent customer service and building rapport.
- Ability to develop and maintain good internal and external relationships.
Qualifications:
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Security Clearance:
The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) / Non-Police Personnel Vetting (NPPV) security clearance for this role.
What we offer:
- Generous holiday allowance.
- Matched contribution pension scheme, with life assurance.
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
- Employee shopping savings portal.
- Payment of Professional Fees.
- Reservists in the armed forces receive 10-days special paid leave.
- Holiday Trading allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
Babcock is a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 27/07/2026
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at weServed. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like weServed before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contract Support Administrator in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to weServed:Your cover letter is your chance to shine! Tell us why you want to work at weServed specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at weServed!
How to prepare for a job interview at weServed
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
