At a Glance
- Tasks: Support the movement of vehicles and assets through repair and maintenance processes.
- Company: Join Babcock, a global leader in defence and engineering.
- Benefits: Generous holiday allowance, pension scheme, health services, and volunteering days.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Make a real impact on national security while developing your career.
- Qualifications: Experience with Microsoft Office and strong organisational skills required.
The predicted salary is between 28236 - 28236 £ per year.
Location: Telford, Shropshire
Compensation: £28,236 + Benefits
Role Type: Full time / Permanent
Help keep vital defence assets moving. At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Customer Services Administrator at DSG Donnington, near Telford.
The role:
As a Customer Services Administrator, you'll play a key role in supporting the efficient movement of vehicles and assets through the repair and maintenance process. Working closely with customers and operational teams, you'll help ensure accurate tracking, timely updates, and seamless coordination throughout the asset lifecycle. Your work will directly contribute to customer satisfaction, operational performance, and compliance across the business.
Day-to-day, you will be:
- Communicating with customers regarding vehicle and asset deliveries, collections, and scheduling updates.
- Updating and maintaining vehicle and asset records across company systems.
- Coordinating with workshop, planning, and transport teams to ensure efficient asset flow through the repair process.
- Monitoring asset progress and escalating any risks to delivery timescales or performance targets.
- Producing accurate reports, management information, and operational records while ensuring compliance with company procedures.
This role is full time, based on site at DSG Donnington. Working pattern is 08:00–16:00 Monday to Thursday, with Fridays alternating between 08:00–13:00 and 08:00–16:00.
Essential experience:
- Experience using Microsoft Office applications, including Outlook.
- Experience using business systems such as ERP platforms and SharePoint.
- Strong administrative and organisational skills.
- Ability to manage accurate records and information.
- Full UK driving licence.
Qualifications:
- Educated to Level 2 in the National Qualification Framework (NQF) or equivalent workplace experience.
Security Clearance:
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held.
What we offer:
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
Babcock is a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance. We call that lifetime engineering. Join us and see how far we can go, together.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 15/07/2026
Customer Services Administrator employer: weServed
As a Mechanical Technical Officer at our Donnington site in Telford, you will be part of a dedicated team that supports critical defence capabilities while enjoying a supportive and inclusive work culture. We offer generous benefits including a matched contribution pension scheme, flexible working options, and opportunities for professional development, ensuring that you can grow your career while making a meaningful impact on national security.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at weServed. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like weServed before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to weServed:Your cover letter is your chance to shine! Tell us why you want to work at weServed specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at weServed!
How to prepare for a job interview at weServed
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
