At a Glance
- Tasks: Coordinate vehicle repairs and returns in a fast-paced customer service environment.
- Company: Join Babcock, a global leader in creating a safe and secure world.
- Benefits: Generous holiday allowance, pension scheme, health services, and volunteering days.
- Other info: Flexible working options and commitment to inclusivity.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: Customer-focused with strong communication and organisational skills.
The predicted salary is between 28236 - 28236 € per year.
Location: Beverley, North Humberside
Compensation: £28,236.00 + Benefits
Role Type: Full time / Permanent
Role ID: SF72015
Coordinating vehicle repairs and returns in a fast‑paced customer service environment.
This is an exciting opportunity to join a busy Customer Services team where you’ll coordinate the movement, repair scheduling, and safe return of customer vehicles and assets from start to finish.
As a Customer Service Administrator, you’ll play a key role in ensuring vehicles and assets are smoothly booked in, repaired on schedule, and returned to customers. Working closely with customers, planners, and operational teams, you’ll help keep work flowing efficiently while delivering a positive customer experience.
Day-to-day, you will:
- Coordinate the arrival and departure of customer vehicles and assets
- Manage handover and takeover activities, including discrepancy reporting
- Process ownership transfers and asset movements using internal systems
- Liaise directly with customers regarding schedules, progress updates, and changes
- Work with planning teams to adjust repair schedules where required
- Ensure assets are prepared correctly for entry into the repair programme
This is a full‑time, onsite role, working 37 hours per week (Monday to Thursday 08:00–16:30 and Friday 08:00–13:00).
Essential experience of the Customer Service Administrator:
- A customer‑focused approach with strong communication skills
- Good organisational skills and the ability to manage multiple tasks
- Confidence working with systems, records, and administrative processes
- A proactive, team‑oriented attitude
Qualifications for the Customer Service Administrator:
- Educated to Level 2 (GCSE grade C/4 or above) in English and Maths, or equivalent
Security Clearance:
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions.
What we offer:
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
We’re Babcock — a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance. We call that lifetime engineering. Join us and see how far we can go, together.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date 20/05/2026
Customer Service Administrator employer: weServed
Babcock is an exceptional employer located in Beverley, North Humberside, offering a dynamic work environment where you can thrive as a Customer Service Administrator. With a strong focus on employee well-being, we provide generous benefits including a matched contribution pension scheme, access to health services, and opportunities for professional development. Our inclusive culture promotes work-life balance and encourages community engagement through initiatives like 'Be Kind Day', making Babcock a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Babcock. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Service Administrator, especially your organisational and communication skills.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've handled customer queries or resolved issues in the past. Highlight your proactive attitude and teamwork, as these are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Babcock. Don’t forget to follow up after your application to express your enthusiasm!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your customer-focused approach and any relevant experience that shows off your organisational skills and ability to manage multiple tasks.
Show Off Your Communication Skills:Since this role involves liaising with customers and teams, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact in a fast-paced environment.
Be Proactive:We love a proactive attitude! In your application, mention instances where you took the initiative to solve problems or improve processes. This will show us that you’re ready to jump in and make a difference from day one.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at weServed
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with coordinating vehicle repairs and managing customer communications. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role involves juggling multiple tasks, be prepared to discuss how you manage your time and stay organised. Think of specific examples from your past experiences where you successfully handled several responsibilities at once, and be ready to share those stories during the interview.
✨Demonstrate Your Customer Focus
Babcock values a customer-focused approach, so be ready to talk about how you've provided excellent service in previous roles. Share anecdotes that highlight your communication skills and ability to resolve issues effectively, ensuring a positive experience for customers.
✨Prepare for Security Clearance Questions
Since this position requires security clearance, be prepared to discuss your background and any potential concerns regarding eligibility. Familiarise yourself with the security vetting process and be honest about your history, as transparency is key in these situations.
