Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support mission-critical software applications and deliver outstanding service to customers.
- Company: Join Babcock, a leader in defence and engineering with a commitment to security.
- Benefits: Generous holiday allowance, matched pension scheme, and health consultations.
- Why this job: Make a real impact on national security while developing your IT skills.
- Qualifications: Experience in software support and ITSM tools; willingness to learn is key.
- Other info: Flexible working options and excellent career development opportunities.
The predicted salary is between 28800 - 42000 £ per year.
Be the heartbeat of secure digital operations. At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Engineer at our Babcock Technology Centre site.
The role
As a Service Desk Engineer, you’ll be at the forefront of supporting mission-critical software applications that underpin defence, aerospace and engineering operations. This is a dynamic opportunity to work in a fast-paced 2nd line support environment where your technical expertise and problem-solving skills will directly contribute to national security and operational excellence.
Day-to-day, you’ll be part of a team that specialises in application support within our Major Infrastructure business unit, interacting with internal stakeholders and customers to deliver outstanding service. This role offers a clear path for career development in IT service management and software support, with exposure to cutting-edge technologies and real-world impact.
- Supporting the Service Management Team by resolving customer issues using ITIL-compliant processes
- Prioritising tasks to deliver positive customer experiences
- Delivering prompt and courteous resolutions within agreed SLAs
- Investigating and responding to support requests via phone and email
- Recording and communicating progress using service management tools
This role is full time, 35 hours per week and is based on site at Babcock Technology Centre. Working pattern is between 7am and 7pm, Monday - Friday.
Essential experience of the Service Desk Engineer:
- Technical awareness from supporting software applications
- Experience using ITSM tools for incident management
- Oracle or SQL database administration skills
- Strong analytical and methodical problem-solving approach
Qualifications for the Service Desk Engineer:
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. Relevant certifications in ITIL, Oracle, or SQL would be advantageous.
Security Clearance:
The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held.
What we offer:
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Babcock International:
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 26/01/2026
Service Desk Engineer in Bristol employer: weServed
Contact Detail:
weServed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Babcock on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL processes and your technical skills. Be ready to showcase how you've solved problems in the past, especially in high-pressure situations. We want to see that analytical mindset!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it makes tracking your application easier for us!
We think you need these skills to ace Service Desk Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your technical skills, especially in software application support and ITSM tools, as these are key for us at Babcock.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of your problem-solving skills and how you've delivered outstanding service in previous positions.
Showcase Relevant Experience: Don’t forget to mention any relevant certifications like ITIL, Oracle, or SQL. Even if you don’t have them yet, let us know your willingness to learn and grow in these areas.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it during the selection process.
How to prepare for a job interview at weServed
✨Know Your Tech Inside Out
As a Service Desk Engineer, you'll need to showcase your technical expertise. Brush up on your knowledge of software applications, ITSM tools, and database administration. Be ready to discuss specific scenarios where you've successfully resolved issues using these skills.
✨Master the Art of Communication
Since you'll be interacting with internal stakeholders and customers, practice clear and concise communication. Prepare to explain complex technical concepts in simple terms. This will demonstrate your ability to deliver outstanding service and prioritise customer experiences.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL-compliant processes is crucial for this role. Review the key principles and how they apply to incident management. Be prepared to discuss how you've used these processes in past roles to improve service delivery and resolve customer issues efficiently.
✨Show Your Problem-Solving Skills
In a fast-paced environment, your analytical and methodical problem-solving approach will be vital. Think of examples from your experience where you tackled challenging issues. Highlight your thought process and the steps you took to reach a resolution, as this will impress your interviewers.
