At a Glance
- Tasks: Deliver exceptional customer service and coordinate vehicle bookings in a dynamic environment.
- Company: Join Babcock, a leader in creating a safe and secure world.
- Benefits: Enjoy generous holidays, pension scheme, health support, and volunteering days.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Be the key contact for customers and make a real difference every day.
- Qualifications: GCSEs in English and Maths, with strong communication and organisational skills.
The predicted salary is between 26227 - 26227 € per year.
Location: Stoke Gifford, Bristol
Compensation: £26,227.50 + Weekend Premium
Role Type: Full time / Fixed Term Contract
Deliver great customer service in a fast‑paced operational environment. At Babcock, we’re working to create a safe and secure world, together. We’re looking for a Customer Service Advisor to join our Land business, based on site in Bristol. This is an engaging, customer‑facing role that goes beyond traditional customer service. You’ll support 24/7 vehicle operations, act as a key point of contact for customers and suppliers and help coordinate vehicle bookings and services from start to finish.
The role:
- As a Customer Service Advisor, you’ll be part of a busy Service Centre team providing telephony and administrative support across vehicle bookings, maintenance, incidents, and supplier coordination.
- You’ll play a key role in ensuring customers receive a professional, efficient service while meeting performance, compliance, and service standards.
Day-to-day, you will:
- Act as a first point of contact for customers, providing professional and timely support.
- Manage vehicle booking requests and coordinate services using internal systems.
- Liaise with suppliers and customers to confirm arrangements and provide updates.
- Accurately record all activity to support invoicing, compliance, and performance reporting.
- Work to agreed KPIs while following health, safety, and corporate governance procedures.
This is a full‑time, fixed‑term role (12 months), working 37.5 hours per week on a rota covering 5 out of 7 days (Monday to Sunday), with shifts between 08:00 and 18:00.
Essential experience of the Customer Service Advisor:
- A customer‑focused approach with clear and confident communication skills.
- Good organisational skills and the ability to manage multiple tasks.
- Confidence using IT systems and Microsoft Office applications.
- A proactive team player with a problem‑solving mindset.
Qualifications for the Customer Service Advisor:
- Educated to GCSE level (or equivalent), including English and Maths.
Security Clearance:
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
What we offer:
- Generous holiday allowance.
- Matched contribution pension scheme, with life assurance.
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
- Employee shopping savings portal.
- Payment of Professional Fees.
- Reservists in the armed forces receive 10-days special paid leave.
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 29/05/2026
Customer Service Advisor in Bristol employer: weServed
Babcock is an exceptional employer that prioritises employee well-being and professional growth, offering a generous holiday allowance, matched pension contributions, and unique benefits like 'Be Kind Day' for volunteering. Located in Stoke Gifford, Bristol, our inclusive work culture fosters collaboration and support, ensuring that every team member can thrive while delivering outstanding customer service in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company! Research Babcock and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be clear and confident. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks effectively. This will demonstrate that you can handle the fast-paced environment at Babcock.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer-focused approach and any relevant experience that shows off your communication skills. We want to see how you fit into our team!
Show Off Your Organisational Skills:In your application, give examples of how you've managed multiple tasks in a busy environment. We love proactive team players, so share any experiences that demonstrate your problem-solving mindset and ability to stay organised under pressure.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Customer Service Advisor position. We can’t wait to hear from you!
How to prepare for a job interview at weServed
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like managing vehicle bookings and liaising with customers and suppliers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires clear and confident communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved customer issues or coordinated with teams. Practising these scenarios can help you articulate your experience during the interview.
✨Demonstrate Your Organisational Skills
The ability to manage multiple tasks is crucial for a Customer Service Advisor. Be ready to discuss how you prioritise tasks and stay organised, especially in a fast-paced environment. You could even share a specific example where your organisational skills made a difference in your work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving mindset. Think about potential challenges you might face in the role and how you would handle them. Practising responses to common customer service scenarios can give you the confidence to tackle these questions head-on.
