At a Glance
- Tasks: Support customers on their journey to financial health through calls and active listening.
- Company: Join a vibrant team at dlc, a Great Place to Work-certified company.
- Benefits: Competitive salary, 31 days holiday, discounts, and fun team events.
- Other info: Hybrid working options available after training for better work-life balance.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Empathy, resilience, and a passion for customer service are key.
The predicted salary is between 20316 - 25475 £ per year.
dlc are currently looking to grow our team of Call Centre Agents within our Telford office, starting 30th March 2026. We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
As a Call Centre Agent at dlc you will:
- Handle inbound and outbound calls.
- Use active listening skills and questioning techniques to support our customers on their route back to financial health.
- Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
You will begin the role with a 4-week training programme. You will learn about vulnerability and support needs, signposting, regulation and how to use our systems, along with effective questioning to deliver the right outcome for the customer and business. This will be based in our Telford office, Monday – Friday: 9am – 5pm.
Once you are ready to go, you will move into our weekly shift patterns, with the option to choose either a 37.5 or a 40-hour contract. Our operational hours are Monday – Friday between 8am – 6pm.
Your package:
- Salary from £25,396 (based on 40 hrs per week) & rising depending on experience.
- 31 days holiday (pro rata) - including all bank holidays.
- Discount and cash back on hundreds of high-street shops.
- Fun incentives – including seasonal parties, team breakfasts, pizza days, and games to name a few.
- Hybrid working - once you are fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for a better work-life balance.
We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt, and have also been part of the 2025 Dragon Boat Race, raising over £1100 for charity, and have registered for 2026.
If this sounds like a company that you would like to be part of, to deliver our mission in 2026 and beyond, please apply and start your next chapter with us.
Diversity and inclusion are very important to us at dlc, we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
At dlc we are regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Customer Consultant in Telford employer: WESCOT CREDIT SERVICES
At dlc, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Telford office that prioritises employee well-being and community engagement. With a strong focus on personal growth through comprehensive training and hybrid working options, we ensure our Customer Consultants feel valued and supported while delivering 5-star customer service. Join us for fun team events, generous holiday allowances, and the opportunity to make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WESCOT CREDIT SERVICES. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WESCOT CREDIT SERVICES before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Consultant in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WESCOT CREDIT SERVICES:Your cover letter is your chance to shine! Tell us why you want to work at WESCOT CREDIT SERVICES specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WESCOT CREDIT SERVICES!
How to prepare for a job interview at WESCOT CREDIT SERVICES
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
