Senior HR Advisor

We are looking for a Senior HR Advisor to join our team in Telford. This is a full-time, hybrid role, working 35 hours per week (2-3 days in office per week). You'll have the opportunity to make a real difference in your dedicated location, partnering with your business stakeholders in order to be a trusted advisor, leading and guiding through strategic change and business initiatives. This is a hands-on role requiring a pro-active focus on employee relations activity to ensure a positive colleague journey.

Key Accountabilities & Responsibilities

• HR Service Delivery
  • Be responsible for the delivery of a customer-focused high quality and effective HR Advisory Service from start to finish (to a successful resolution), ensuring behaviours are in line with the employee value proposition, and risks to the business are minimised.
  • Coach and mentor HR Advisors on complex/sensitive employee relations and/or take the lead on cases once they escalate beyond their role scope, along with providing cover for the HR Advisory team at other locations as and when required.
  • Influence and coach managers on complex/sensitive employee relations, whistleblowing, and employment tribunal cases from start to finish - identifying the root cause and solving for the immediate, but also for the future, seeking guidance from the wider HR Team as required to ensure the business operates in a safe, fair, and equitable manner.
• Stakeholder Management
  • Proactively build and maintain strong professional and effective working relationships to ensure the business has the appropriate level of support to deliver a seamless and first-class employee experience that drives performance.
  • Support organisational design activities such as job evaluation and salary benchmarking, restructures, redundancies, acquisitions, TUPE initiatives.
  • Ensure performance conversations, promotions, reward and recognition, talent and succession planning initiatives happen across the business.
  • Support the calibration and moderation processes across the business to ensure consistency and fairness; coaching managers to ensure structured feedback on performance is given to their teams through the performance review processes.
  • Collaborate with stakeholders to review engagement survey results, identify focus areas and create and implement local action plans to address improvement areas.
  • Support implementation and adoption of Diversity, Equity, and Inclusion & Wellbeing initiatives within Cabot Group, including signposting colleagues and managers.

Knowledge & Experience

• Extensive HR generalist experience in providing advice and solutions independently through a commercial lens.
• Strong stakeholder management skills, and the ability to challenge, influence and direct the business confidently, as well as being able to adapt to different styles and surroundings demonstrating variety and agility of thought.
• Experience of developing and supporting organisational change programmes.
• Good knowledge of Microsoft-based applications (Outlook, Teams, Excel, Word, PowerPoint).
• CIPD Level 5 qualified - working towards or equivalent working experience.

You will be able to:

• Work with curiosity to appropriately question, influence and advise to ensure the business assesses and understands the impacts of decisions on people.
• Thrive in a complex work environment, thinking on your feet with a pragmatic approach.
• Work with high self-direction and flexibility, especially with respect to taking initiative, prioritising multiple tasks, and using good judgment to resolve problems.

About us: Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers. Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Telford office. We are also passionate about supporting our local community.

If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!

At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.