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- Tasks: Support customers on their financial journey through inbound and outbound calls.
- Company: Join Wescot Credit Services, a vibrant team in Hull with a focus on customer care.
- Benefits: Starting salary from £25, flexible hours, hybrid working, and 31 days holiday.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Empathy, resilience, and a passion for helping others are key to success.
- Other info: Enjoy team events, community initiatives, and a culture of diversity and inclusion.
The predicted salary is between 20800 - 31200 £ per year.
Call Centre Agent, Hull HU1 3HA, a short walk from Hull Interchange – starting 6th April 2026 and 11th May 2026.
Salary: Starting from £25, based on 40 hrs per week and rising depending on experience.
Hours: Option to choose from a 35, 37.5 or 40 hour contract with added flexibility to condense your hours across 4 or 5 days a week.
Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 8am - 4pm, you will work on a rotational shift pattern within those hours which include 1 in 3 Saturdays. You will receive a day off during the week prior to your Saturday shifts.
Training: 4 weeks with a dedicated L&D Trainer supporting you.
Hybrid working: Once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for a better work-life balance.
Holiday: 31 days holiday (pro rata) - including all bank holidays.
We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service. In this role, you will be the first point of contact for customers, providing them with the support and empathy they need to achieve financial wellbeing.
As a Call Centre Agent at Wescot you will:
- Handle inbound and outbound calls, spotting patterns and identifying potentially vulnerable customers.
- Use active listening skills and questioning techniques to support our customers on their route back to financial health.
- Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
You will begin the role with a 4-week training programme, learning about vulnerability and support needs, signposting, regulation and how to use our systems, along with effective questioning to deliver the right outcome for the customer and business. This will be based in our Hull office, Monday – Friday: 8.30am – 4.00pm.
Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 35, 37.5 or a 40-hour contract.
Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our everyday role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.
We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.
If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us.
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Customer Consultant in Kingston upon Hull employer: WESCOT CREDIT SERVICES
Contact Detail:
WESCOT CREDIT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Kingston upon Hull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wescot Credit Services. Understand their values, mission, and recent initiatives. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your empathy and active listening skills, as these are key for a Customer Consultant role.
✨Tip Number 3
Be yourself! Wescot values diversity and inclusion, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they’ve shaped your approach to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Consultant in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Consultant role. Highlight your relevant experience and skills that match our enthusiasm for 5-star customer service. We want to see how you can bring your unique flair to our team!
Showcase Your Empathy: Since this role involves supporting customers through tough times, it’s crucial to demonstrate your empathy in your application. Share examples of how you've helped others in challenging situations – we love to see that kind of heart!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our vibrant team at Wescot Credit Services. We can’t wait to hear from you!
How to prepare for a job interview at WESCOT CREDIT SERVICES
✨Know the Company
Before your interview, take some time to research Wescot Credit Services. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Active Listening
As a Customer Consultant, active listening is key. During the interview, practice this skill by fully engaging with the interviewer’s questions. Reflect back what you hear and ask clarifying questions if needed. This demonstrates your ability to empathise and support customers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and empathy. Think of examples from your past experiences where you handled difficult situations or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Flexibility
Wescot offers flexible working hours, so be prepared to discuss your availability and willingness to adapt to different shift patterns. Highlight any previous experience you have with flexible work arrangements, as this will show that you can thrive in their dynamic environment.