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- Tasks: Provide compassionate customer service and create personalised repayment plans for clients.
- Company: Leading credit services company in Scotland with a supportive work culture.
- Benefits: Starting salary of £25,396.80, 31 days holiday, and hybrid working options.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 15238 - 17954 £ per year.
A leading credit services company in Scotland seeks a Call Centre Agent in Glasgow to provide compassionate customer service to clients facing financial challenges. You will manage inbound and outbound calls, assess individual financial situations, and help create personalized repayment plans.
This role offers a salary starting at £25,396.80, a supportive work environment, and great benefits including 31 days holiday along with hybrid working opportunities after demonstrating competency.
Compassionate Credit Services Advisor — Hybrid in Glasgow employer: WESCOT CREDIT SERVICES
Contact Detail:
WESCOT CREDIT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compassionate Credit Services Advisor — Hybrid in Glasgow
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support clients facing financial challenges. This will help you connect your experience with their goals during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be managing calls, role-play with a friend or family member to get comfortable with discussing sensitive financial topics. It’ll boost your confidence when it’s your turn to shine.
✨Tip Number 3
Show your compassion! Prepare examples from your past experiences where you've helped someone in a tough spot. This will demonstrate that you’re not just about numbers, but genuinely care about making a difference.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and passion for helping others. Plus, it shows you're serious about joining our team and ready to take on the challenge!
We think you need these skills to ace Compassionate Credit Services Advisor — Hybrid in Glasgow
Some tips for your application 🫡
Show Your Compassion: When writing your application, make sure to highlight your compassionate side. We want to see how you can connect with clients facing financial challenges, so share any relevant experiences that showcase your empathy and understanding.
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tailor it specifically for the Credit Services Advisor role. We love seeing candidates who take the time to align their skills and experiences with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be managing calls. Make sure your writing reflects that clarity and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at WESCOT CREDIT SERVICES
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand what a Compassionate Credit Services Advisor does. Familiarise yourself with the responsibilities of managing calls and creating repayment plans. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Compassion
Since this role involves helping clients facing financial challenges, it's crucial to demonstrate your empathetic side. Prepare examples from your past experiences where you've shown compassion or helped someone in a difficult situation. This will highlight your suitability for the position.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s a key skill for a Call Centre Agent, as you'll need to assess clients' situations accurately. Show that you can listen and respond appropriately.
✨Prepare Questions About the Company Culture
Don’t forget to prepare some questions about the company culture and the support they offer. This shows that you’re not just interested in the job but also in how you’ll fit into their team. Ask about the hybrid working opportunities and how they support employees facing challenges.
