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- Tasks: Handle calls, support customers, and help them regain financial health.
- Company: Join Wescot Credit Services, a diverse and inclusive contact centre.
- Benefits: Competitive salary, 31 days holiday, fun incentives, and hybrid working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Must pass credit and background checks; enthusiasm for customer service is key.
- Other info: Engage in community programmes and enjoy a vibrant team culture.
The predicted salary is between 25396 - 26396 £ per year.
Call Centre Agent – Hull HU1 3HA
Call Centre Agent, Hull HU1 3HA, a short walk from Hull Interchange – starting 11th May 2026!
- Salary: Starting from £25,396.80 (based on 40 hrs per week) & rising depending on experience.
- Hours: Option to choose from a 35, 37.5 or 40 hour contract with added flexibility to condense your hours across 4 or 5 days a week.
- Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
- Shifts: Open Monday to Friday 8am – 8pm and Saturdays 8am – 4pm, you will work on a rotational shift pattern within those hours which include 1 in 3 Saturdays, but you’ll get a day off during the week prior to your Saturday shifts.
- Training: 4 weeks with a dedicated L&D Trainer supporting you.
- Hybrid working: Once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for a better work life balance.
- 31 days holiday (pro rata) – including all bank holidays.
Wescot Credit Services are on the lookout for Call Centre Agents to join our BFI Team starting 11th May 2026! We are looking for team players who match our enthusiasm, work ethic and our outlook to 5‑star customer service.
In this role, you will be the first point of contact for customers, providing them with the support and empathy they need to achieve financial wellbeing.
Key Responsibilities
- Handle inbound and outbound calls, spot patterns and identify potentially vulnerable customers.
- Use active listening skills and questioning techniques to support our customers on their route back to financial health.
- Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
You’ll begin the role with a 4‑week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems, along with effective questioning to deliver the right outcome for the customer and business. This will be based in our Hull office, Monday – Friday: 8.30am – 4.00pm.
Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 35, 37.5 or a 40‑hour contract.
Our team here at Wescot Credit Services has done some amazing initiatives this year all in aid of improving our well‑being. We understand the importance of feeling valued and taking time away from our everyday‑to‑day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.
We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.
If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work‑Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
At Wescot we’re regulated by our clients – as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
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Call Centre Agent employer: WESCOT CREDIT SERVICES
Contact Detail:
WESCOT CREDIT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wescot Credit Services. Understand their values and mission, especially around customer service and community engagement. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice your active listening skills. Since the role involves handling calls and supporting customers, show that you can listen and respond thoughtfully. Maybe even role-play with a friend to get comfortable with discussing difficult topics.
✨Tip Number 3
Be ready to demonstrate empathy during your interview. Think of examples from your past where you’ve had to handle sensitive situations. This will show that you can approach vulnerable customers with care, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t forget to highlight your enthusiasm for 5-star customer service in your application!
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring your A-game to our team.
Tailor Your CV: Make sure your CV is tailored to the Call Centre Agent position. Highlight any relevant experience, especially in handling calls or working with customers. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Wescot Credit Services.
How to prepare for a job interview at WESCOT CREDIT SERVICES
✨Know the Company Inside Out
Before your interview, take some time to research Wescot Credit Services. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Active Listening
As a Call Centre Agent, active listening is key. During the interview, demonstrate this skill by summarising what the interviewer says and asking clarifying questions. This shows that you’re engaged and can handle customer interactions with care.
✨Showcase Your Empathy
Wescot values empathy, especially when discussing sensitive topics. Prepare examples from your past experiences where you’ve had to show understanding and support to someone in a difficult situation. This will highlight your ability to connect with customers.
✨Be Ready for Role-Play Scenarios
Expect to encounter role-play scenarios during your interview. Practice handling difficult conversations or customer queries beforehand. This will help you feel more confident and showcase your problem-solving skills in real-time.