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- Tasks: Handle calls, support customers, and help them regain financial health.
- Company: Join Wescot Credit Services, a diverse and inclusive contact centre.
- Benefits: Competitive salary, 31 days holiday, fun incentives, and hybrid working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Must pass credit and background checks; enthusiasm for customer service is key.
- Other info: Engage in community programmes and enjoy a vibrant team culture.
The predicted salary is between 25396 - 26396 £ per year.
Call Centre Agent, Hull HU1 3HA, a short walk from Hull Interchange.
Wescot Credit Services are on the lookout for Call Centre Agents to join our BFI Team starting 17th November 2025. We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
Responsibilities
- Handle inbound and outbound calls, spotting patterns and identifying potentially vulnerable customers.
- Use active listening skills and questioning techniques to support customers on their route back to financial health.
- Demonstrate empathy, resilience and the ability to discuss difficult subjects with care, delivering difficult news when necessary.
- Complete the 4‑week training programme covering vulnerability and support needs, signposting, regulation, system use and effective questioning.
- Engage in weekly shift patterns with options for 35, 37.5 or 40‑hour contracts, including rotational shifts and working Saturdays on a 1‑in‑3 basis.
Schedule & Hours
Hull office – Monday to Friday: 8:30 am to 4:30 pm. Rotational shift pattern between 8:00 am and 8:00 pm, with 1 in 3 Saturdays worked. A day off in the week before each Saturday shift.
Package & Benefits
- Salary from £25,396 based on 40 hrs per week, rising with experience.
- 31 days holiday (pro rata) – including all bank holidays.
- Discount and cash‑back on hundreds of high‑street shops.
- Fun incentives: seasonal parties, team breakfasts, pizza days, games, and more.
- Hybrid working when fully competent and confident in role.
- Community engagement programmes – partnership with local primary schools on financial literacy.
Requirements
All candidates must undergo a basic credit check and criminal background check. Candidates with a CCJ, IVA or bankruptcy on their credit file, or who do not have full right to work in the UK, will not be considered.
About Wescot Credit Services
Wescot Credit Services is a Contact Centre working with several large UK banks and credit card providers, alongside the Energy, Telecoms and other sectors to help recover debts owed to them by their customers. We are part of the Encore Capital Group, which has been certified as a Great Place to Work in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusion are very important to us. We value diverse talent and encourage a culture that includes everyone.
Ready to contribute to our mission for 2025 and beyond? Apply now to start your next chapter with us!
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Call Centre Agent employer: WESCOT CREDIT SERVICES
Contact Detail:
WESCOT CREDIT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wescot Credit Services. Understand their values and mission, especially around customer service and community engagement. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice your active listening skills. Since the role involves handling calls and supporting customers, show that you can listen and respond thoughtfully. Maybe even role-play with a friend to get comfortable with discussing difficult topics.
✨Tip Number 3
Be ready to demonstrate empathy during your interview. Think of examples from your past where you’ve had to handle sensitive situations. This will show that you can approach vulnerable customers with care, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t forget to highlight your enthusiasm for 5-star customer service in your application!
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring your A-game to our team.
Tailor Your CV: Make sure your CV is tailored to the Call Centre Agent position. Highlight any relevant experience, especially in handling calls or working with customers. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Wescot Credit Services.
How to prepare for a job interview at WESCOT CREDIT SERVICES
✨Know the Company Inside Out
Before your interview, take some time to research Wescot Credit Services. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Active Listening
As a Call Centre Agent, active listening is key. During the interview, demonstrate this skill by summarising what the interviewer says and asking clarifying questions. This shows that you’re engaged and can handle customer interactions with care.
✨Showcase Your Empathy
Wescot values empathy, especially when discussing sensitive topics. Prepare examples from your past experiences where you’ve had to show understanding and support to someone in a difficult situation. This will highlight your ability to connect with customers.
✨Be Ready for Role-Play Scenarios
Expect to encounter role-play scenarios during your interview. Practice handling difficult conversations or customer queries beforehand. This will help you feel more confident and showcase your problem-solving skills in real-time.