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- Tasks: Lead a team providing top-notch tech support to customers and drive continuous improvement.
- Company: Join Wesco International, a leader in technology support services with a diverse culture.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Opportunity for travel and professional development in a dynamic industry.
- Why this job: Make a real impact by enhancing customer experiences and leading a talented team.
- Qualifications: 10+ years in tech, strong leadership skills, and a customer-focused mindset required.
The predicted salary is between 60000 - 80000 £ per year.
As the Manager‑Technology Support Services, you will manage a team of experienced technical professionals who are providing expertise to internal and external customers. You will be responsible for implementing measurable annual performance objectives for your team as agreed with Director and Senior Director.
Responsibilities
- Provide technical support to external and internal customers as needed in their field of expertise, while managing a team of subject‑matter experts.
- Coordinate vendor training activities for the team and others within the Technology and Support Services (TSS) organization.
- Strive for continual improvement of team organization, processes and procedures.
- Maintain reporting of key performance indicators (KPI).
- Develop customer‑facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure a consistent customer experience.
- Communicate with Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions regarding product problems, opportunities, or emerging customer needs.
Qualifications
- Associates’ Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience required.
- Licenses/Certificates/Designations required.
- Bachelor’s Degree preferred.
- 10+ years of experience in the technical field of expertise in design, implementation and/or commissioning.
- 3+ years of experience speaking with strong presentation skills.
- 2+ years of experience leading a team of up to 4 direct reports preferred.
- Possess a customer‑centric mindset.
- Possess advanced computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio.
- Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility.
- AutoCAD 2D or AutoCAD Inventor preferred.
- BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred.
- Ability to travel up to 25%.
Manager - Technology Support Services in London employer: WESCO
Contact Detail:
WESCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Technology Support Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field and let them know you're on the hunt for a Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and technical support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams and improved processes. This will demonstrate your capability to manage a team of subject-matter experts effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Manager - Technology Support Services in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing technical teams and providing customer support. We want to see how your skills align with the role of Manager - Technology Support Services.
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to include examples of your leadership experience. We love to see how you've motivated teams and driven performance improvements in your previous roles.
Highlight Technical Expertise: Be sure to mention your technical qualifications and any relevant certifications. We’re looking for someone with a strong background in technology support, so let us know what makes you a subject-matter expert!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WESCO
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills and knowledge relevant to the role. Familiarise yourself with the tools and technologies mentioned in the job description, like AutoCAD and Microsoft Office. Being able to discuss your experience confidently will show that you're the right fit for managing a team of technical professionals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you implemented performance objectives or improved processes. This will demonstrate your capability to lead and inspire a team, which is crucial for this role.
✨Communicate Clearly and Effectively
Since you'll be liaising with various departments, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points. Good communication skills are key, so consider doing mock interviews to refine your delivery.
✨Prepare for Customer-Centric Questions
Expect questions about how you handle customer interactions and ensure a positive experience. Think of scenarios where you've gone above and beyond for customers, as well as how you’ve developed documentation or training materials to support them. This will highlight your customer-centric mindset.