At a Glance
- Tasks: Lead a team providing top-notch tech support to customers and improve processes.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, health perks, and opportunities for professional growth.
- Other info: Dynamic role with potential for travel and career advancement.
- Why this job: Make a real difference by enhancing customer experiences with your leadership.
- Qualifications: 10+ years in tech, strong leadership skills, and a customer-first mindset.
The predicted salary is between 60000 - 80000 £ per year.
As the Manager‐Technology Support Services, you will manage a team of experienced technical professionals who are providing expertise to internal and external customers. You will be responsible for implementing measurable annual performance objectives for your team as agreed with Director and Senior Director.
Responsibilities
- Provide technical support to external and internal customers as needed in their field of expertise, while managing a team of subject‐matter experts.
- Coordinate vendor training activities for the team and others within the Technology and Support Services (TSS) organization.
- Strive for continual improvement of team organization, processes and procedures.
- Maintain reporting of key performance indicators (KPI).
- Develop customer‐facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure a consistent customer experience.
- Communicate with Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions regarding product problems, opportunities, or emerging customer needs.
Qualifications
- Associates' Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience required.
- Licenses/Certificates/Designations required.
- Bachelor's Degree preferred.
- 10+ years of experience in the technical field of expertise in design, implementation and/or commissioning.
- 3+ years of experience speaking with strong presentation skills.
- 2+ years of experience leading a team of up to 4 direct reports preferred.
- Possess a customer‐centric mindset.
- Possess advanced computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio.
- Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility.
- AutoCAD 2D or AutoCAD Inventor preferred.
- BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred.
- Ability to travel up to 25%.
Manager - Technology Support Services in Bracknell employer: WESCO
Wesco is an excellent employer that fosters a dynamic work culture in Luton, UK, where collaboration and innovation thrive. Employees benefit from comprehensive training programs and clear pathways for career advancement, ensuring personal and professional growth. With a focus on maintaining strong client relationships and driving strategic initiatives, Wesco offers a rewarding environment for those looking to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Technology Support Services in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field and let them know you're on the hunt for a Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past achievements in tech support and team management. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on demonstrating your leadership skills and customer-centric mindset, as these are key for the Manager role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the right roles. Plus, it shows you're genuinely interested in joining our team at StudySmarter, which can give you an edge over other candidates.
We think you need these skills to ace Manager - Technology Support Services in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical expertise and leadership experience, as these are key for the Manager - Technology Support Services role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved processes in your previous roles. We love a good story!
Showcase Your Customer-Centric Mindset:In your application, emphasise your customer-centric approach. Mention any experiences where you’ve gone above and beyond to meet customer needs, as this aligns with our values at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WESCO
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills and knowledge relevant to the role. Be prepared to discuss your experience in design, implementation, and commissioning, as well as any specific technologies mentioned in the job description.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to share examples of your leadership experience. Talk about how you've motivated your team, handled conflicts, or implemented performance objectives in the past.
✨Prepare for Customer-Centric Scenarios
Think of situations where you've demonstrated a customer-centric mindset. Be ready to discuss how you've improved customer experiences or resolved issues, as this will show your alignment with the company's values.
✨Communicate Effectively
Practice your presentation skills, as strong communication is key for this role. Prepare to explain complex technical concepts in simple terms, and think about how you would communicate with different departments like Engineering and Marketing.
