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- Tasks: Engage with customers via phone and email to boost sales and enhance their buying experience.
- Company: Join a dynamic team in a thriving sales environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative culture with room for personal and professional development.
- Why this job: Make a real impact by helping customers find the right products.
- Qualifications: High school diploma required; sales experience is a plus.
The predicted salary is between 28800 - 48000 £ per year.
As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
- Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increase orders by suggesting related items, explaining features, and checks customer’s buying history.
- With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.
- Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Report industry trends, competitive pricing and customer feedback to management.
Qualifications:
- High School Degree or Equivalent required; Bachelor’s degree preferred.
- Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
- Familiar with Microsoft Office, and ability to perform basic computer skills.
- Ability to perform multiple tasks simultaneously.
- Ability to work in a team environment.
- Ability to communicate clearly, both verbally and in written form.
- Attention to detail.
- Ability to prospect and market concepts to existing and potentially new accounts.
- Ability to act and solve routine or standard problems.
- Ability to identify and define problems and possible solutions independently; chooses among existing solutions.
- Ability to work independently with supervision.
- Ability to travel up to 25%.
Associate Representative - Inside Sales employer: WESCO
Contact Detail:
WESCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Representative - Inside Sales
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer base. This way, when you chat with them, you can show off your knowledge and how you can add value to their team.
✨Tip Number 2
Practice your phone skills! Since you'll be interacting with customers primarily over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to handle any questions or concerns that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Associate Representative - Inside Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Associate Representative role. Highlight any sales experience and customer service skills, as these are key to impressing us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the position and how you can add value to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since you'll be interacting with customers via phone and email, it's crucial to demonstrate your communication skills in your application. Keep your language clear and professional, but don’t be afraid to show a bit of your unique style!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WESCO
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the company’s products and services. Understand their features and benefits so you can confidently discuss how they add value to customers' buying experiences.
✨Practice Your Communication Skills
Since this role involves a lot of phone and email interaction, practice clear and concise communication. You might want to do mock calls or write sample emails to get comfortable with articulating your thoughts effectively.
✨Show Your Sales Savvy
Be prepared to discuss your understanding of sales techniques, especially upselling and cross-selling. Think of examples from your past experiences where you successfully increased sales or improved customer satisfaction.
✨Demonstrate Team Spirit
This position requires collaboration with outside sales, so highlight any experience you have working in teams. Share examples of how you’ve contributed to team goals and supported your colleagues in achieving success.