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- Tasks: Handle daily admin tasks and support sales while delivering top-notch customer service.
- Company: Join Wesco, a leading provider in distribution and logistics with a focus on teamwork.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
- Why this job: Kickstart your career in a dynamic role that values your contributions and growth.
- Qualifications: High school diploma required; strong communication and multitasking skills needed.
- Other info: Be part of a diverse team where every voice matters and career growth is encouraged.
The predicted salary is between 30000 - 42000 ÂŁ per year.
As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.
Responsibilities
- Performs daily required administrative functions in accordance to written process maps.
- Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
- Responds and acts on submittals within Sales Portal in specified time periods of request.
- Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
- Maintains high level of organization of tasks between assigned branches.
- Documents and submits individual task KPI data used for process improvement.
- Assists Customer Care Manager in development and training of employees.
- Researches tax and freight claims and runs credit memo when appropriate.
- Works with Financial Services to clear claims.
- Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies.
- Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
- Completes various branch reports such as tax reports and Wesnet security reports.
Qualifications
- High School Degree or Equivalent required; Associate’s degree preferred
- Administrative experience
- Ability to multi-task
- Strong verbal and written communication skills
- Strong computer skills, including in Microsoft Office
- Ability to work in a team environment
- Attention to detail
About The Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Wholesale
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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Administrator - Customer Care employer: WESCO
Contact Detail:
WESCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Customer Care
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wesco. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Administrator – Customer Care. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects. Highlight your attention to detail and how it has positively impacted your previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrator - Customer Care
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator – Customer Care role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, don’t shy away from showcasing these in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Highlight Your Organisational Skills: As an Administrator, being organised is crucial. Share examples of how you've managed multiple tasks or projects in the past. We love seeing candidates who can juggle responsibilities while maintaining attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at WESCO
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrator – Customer Care. Familiarise yourself with daily administrative tasks, customer service expectations, and how to support sales management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, be prepared to discuss your methods for staying organised. Bring examples of how you've managed multiple tasks or projects in the past, and highlight any tools or systems you use to keep everything on track. This will demonstrate your ability to handle the demands of the job.
✨Communicate Clearly and Effectively
Strong verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated with team members or customers in previous roles. This will help you stand out as a strong candidate.
✨Prepare for Teamwork Questions
Wesco values teamwork, so expect questions about your experience working in a team environment. Think of specific instances where you collaborated with others to achieve a goal or resolve an issue. Highlight your ability to work well with diverse personalities and how you contribute to a positive team dynamic.
