Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to provide top-notch technical support and improve processes.
- Company: Join Wesco, a leader in technology support services with a diverse culture.
- Benefits: Enjoy competitive pay, travel opportunities, and a focus on professional growth.
- Why this job: Make a real difference by enhancing customer experiences and leading innovative projects.
- Qualifications: 10+ years in tech, strong leadership skills, and a customer-first mindset required.
- Other info: Dynamic role with opportunities for career advancement and collaboration across departments.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Provide technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts.
- Coordinate vendor training activities for team and others within the Technology and Support Services (TSS) organization.
- Strive for continual improvement with team organization, processes and procedures.
- Maintain reporting of key performance indicators (KPI).
- Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
- Communicate with Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions of any product problems, opportunities, or emerging customer needs.
Qualifications
- Associates' Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience required.
- Licenses/Certificates/Designations required.
- Bachelor's Degree preferred.
- 10+ years of experience in the technical field of expertise in design, implementation and/or commissioning.
- 3+ years of experience speaking with strong presentation skills.
- 2+ years of experience leading a team of up to 4 direct reports preferred.
- Possess a customer-centric mindset.
- Possess advanced computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio.
- Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility.
- AutoCAD 2D or AutoCAD Inventor preferred.
- BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred.
- Ability to travel up to 25%.
Manager - Technology Support Services in Uxbridge employer: WESCO International
Contact Detail:
WESCO International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Technology Support Services in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support field and let them know you're on the hunt for a managerial role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your experience with team leadership and technical support. Use specific examples that highlight your customer-centric mindset and how you've improved processes in previous roles.
✨Tip Number 3
Don’t forget to ask questions during interviews! This shows your interest in the company and helps you gauge if it’s the right fit for you. Ask about their approach to training and development, especially in relation to vendor activities.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role that matches your skills and experience. Plus, it gives us a chance to see your application directly and get you in front of the right people faster.
We think you need these skills to ace Manager - Technology Support Services in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical expertise and leadership experience, as these are key for the Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've provided technical support and led teams in the past.
Showcase Your Customer-Centric Mindset: In your application, emphasise your customer-centric approach. We want to see how you've gone above and beyond to ensure a great customer experience in your previous roles.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at WESCO International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to the role. Be prepared to discuss your experience in design, implementation, and troubleshooting. Highlight specific projects where you've successfully supported customers or improved processes.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to share examples of how you've led teams in the past. Talk about your leadership style, how you motivate your team, and any challenges you've overcome while managing direct reports.
✨Prepare for Customer-Centric Scenarios
Think of situations where you've demonstrated a customer-centric mindset. Prepare to discuss how you've handled customer issues, developed training materials, or improved customer experiences. This will show that you understand the importance of customer satisfaction.
✨Communicate Effectively
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. Be ready to explain complex technical concepts in simple terms, as you'll need to liaise with various departments and external vendors.