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- Tasks: Lead a team to provide top-notch technical support and improve processes.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work environment.
- Other info: Opportunity for career advancement in a dynamic and inclusive workplace.
- Why this job: Make a real difference by enhancing customer experiences and leading a talented team.
- Qualifications: Experience in tech support and strong leadership skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Provide technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts.
- Coordinate vendor training activities for team and others within the Technology and Support Services (TSS) organization.
- Strive for continual improvement with team organization, processes and procedures.
- Maintain reporting of key performance indicators (KPI).
- Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
- Communicate with Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions of any product problems, opportunities, or emerging customer needs.
Qualifications
- Associates' Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience required.
- Licenses/Certificates/Designations required.
- Bachelor's Degree preferred.
- 10+ years of experience in the technical field of expertise in design, implementation and/or commissioning.
- 3+ years of experience speaking with strong presentation skills.
- 2+ years of experience leading a team of up to 4 direct reports preferred.
- Possess a customer-centric mindset.
- Possess advanced computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio.
- Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility.
- AutoCAD 2D or AutoCAD Inventor preferred.
- BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred.
- Ability to travel up to 25%.
Manager - Technology Support Services employer: WESCO International
Contact Detail:
WESCO International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Technology Support Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support field and let them know you're on the hunt for a managerial role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in leading teams and managing technical projects. This will give you an edge during interviews and show potential employers what you bring to the table.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers, especially around leadership and customer-centric scenarios. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Manager - Technology Support Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical expertise and leadership experience, as these are key for the Manager - Technology Support Services role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've provided technical support and led teams in the past, and don’t forget to show off your customer-centric mindset!
Showcase Your Communication Skills: Since you'll be communicating with various departments, it's important to demonstrate your strong presentation skills. Use clear and concise language in your application to reflect your ability to convey complex information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at WESCO International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to the role. Be prepared to discuss your experience in design, implementation, and commissioning, as well as any relevant certifications. This will show that you’re not just a manager but also a subject matter expert.
✨Showcase Your Leadership Skills
Since the role involves leading a team, be ready to share examples of how you've successfully managed teams in the past. Discuss your approach to fostering a customer-centric mindset and how you’ve improved team processes or performance metrics.
✨Prepare for Cross-Departmental Communication
You’ll need to communicate with various departments, so think about how you can demonstrate your ability to collaborate effectively. Prepare examples of how you’ve worked with engineering, marketing, or supply chain teams to solve problems or meet customer needs.
✨Bring Documentation Samples
Since developing documentation is part of the job, consider bringing samples of training materials, FAQs, or troubleshooting guides you’ve created. This will not only highlight your skills but also give the interviewers a tangible sense of your work style and attention to detail.