At a Glance
- Tasks: Lead a team providing top-notch technical support and improve processes for better customer experience.
- Company: Join Wesco International, a leader in technology support services with a commitment to innovation.
- Benefits: Enjoy competitive pay, professional development, and a diverse work environment.
- Other info: Opportunity for career growth and travel up to 25%.
- Why this job: Make a real impact by enhancing customer satisfaction and leading a dynamic team.
- Qualifications: 10+ years in tech, strong leadership skills, and a customer-centric mindset required.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities:
- Provide technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts.
- Coordinate vendor training activities for team and others within the Technology and Support Services (TSS) organization.
- Strive for continual improvement with team organization, processes and procedures.
- Maintain reporting of key performance indicators (KPI).
- Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
- Communicate with Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions of any product problems, opportunities, or emerging customer needs.
Qualifications:
- Associates' Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience required.
- Licenses/Certificates/Designations required.
- Bachelor's Degree preferred.
- 10+ years of experience in the technical field of expertise in design, implementation and/or commissioning.
- 3+ years of experience speaking with strong presentation skills.
- 2+ years of experience leading a team of up to 4 direct reports preferred.
- Possess a customer-centric mindset.
- Possess advanced computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio.
- Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility.
- AutoCAD 2D or AutoCAD Inventor preferred.
- BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred.
- Ability to travel up to 25%.
Manager - Technology Support Services employer: Wesco International
WESCO International is an excellent employer that prioritises employee growth and development, offering a dynamic work culture in Chesterfield. With a strong focus on operational excellence and exceptional customer service, employees benefit from collaborative teamwork and opportunities to enhance their leadership skills in a diverse environment. Join us to be part of a company that values innovation and efficiency while supporting your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Technology Support Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field and let them know you're on the hunt for a Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and technical support. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams and improved processes. This will demonstrate your ability to manage a team of subject matter experts effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Manager - Technology Support Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in technical support and team management. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to mention your leadership experience. Share specific examples of how you've successfully managed teams and improved processes in your previous roles.
Highlight Technical Proficiency:Be sure to emphasise your technical skills, especially with tools like Microsoft Office and AutoCAD. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wesco International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to the role. Be prepared to discuss your experience in design, implementation, and commissioning, as well as any relevant certifications. This will show that you’re not just a manager but also a subject matter expert.
✨Showcase Your Leadership Skills
Since the role involves leading a team, be ready to share examples of how you've successfully managed teams in the past. Highlight your leadership style and how you foster a customer-centric mindset within your team. This will demonstrate your capability to lead effectively.
✨Prepare for Cross-Departmental Communication
You’ll need to communicate with various divisions, so think about how you can illustrate your experience in cross-departmental collaboration. Prepare examples of how you’ve worked with engineering, marketing, or supply chain services to solve problems or meet customer needs.
✨Bring Documentation Samples
Since developing documentation is part of the job, consider bringing samples of training materials, FAQs, or troubleshooting flowcharts you've created in the past. This will not only showcase your skills but also give the interviewers a tangible sense of your work.
