Manager - Operations in Chesterfield

As the Manager - Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Responsibilities

• Manage all aspects of the location to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems.
• Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services.
• Maintain a safe, secure and inclusive workplace.
• Manage, coach, mentor, hire and train employees. This also includes performance management.
• Ensure compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manage expense-based profit and loss statement (P&L) to plan.
• Drive efficiencies within the facility using LEAN methodologies.
• Maintain facility tour-ready standards.
• Ensure preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Match facility capacities to customer/sales professionals' expectations.
• Work with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Work with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engage in developing annual budgets for the facility.

Qualifications

• High School Degree or Equivalent required; Bachelor's Degree preferred.
• 5+ years' operations experience, specifically in distribution center facilities preferred.
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff.
• Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point).
• Ability to effectively communicate in both group and individual settings.
• Capable of handling multiple priorities with a high sense of urgency.
• Ability to travel 0-25% of the time.

Working Environment

Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.