At a Glance
- Tasks: Lead a team to provide top-notch technical support and improve processes.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work environment.
- Other info: Opportunity for career advancement in a dynamic and inclusive workplace.
- Why this job: Make a real difference by enhancing customer experiences and leading a talented team.
- Qualifications: Experience in tech support and strong leadership skills are essential.
The predicted salary is between 60000 - 80000 € per year.
Responsibilities:
- Provide technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts.
- Coordinate vendor training activities for team and others within the Technology and Support Services (TSS) organization.
- Strive for continual improvement with team organization, processes and procedures.
- Maintain reporting of key performance indicators (KPI).
- Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
- Communicate with Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions of any product problems, opportunities, or emerging customer needs.
Qualifications:
- Associates' Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience required.
- Licenses/Certificates/Designations required.
- Bachelor's Degree preferred.
- 10+ years of experience in the technical field of expertise in design, implementation and/or commissioning.
- 3+ years of experience speaking with strong presentation skills.
- 2+ years of experience leading a team of up to 4 direct reports preferred.
- Possess a customer-centric mindset.
- Possess advanced computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio.
- Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility.
- AutoCAD 2D or AutoCAD Inventor preferred.
- BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred.
- Ability to travel up to 25%.
Manager - Technology Support Services in Bracknell employer: WESCO International
Wesco International, Inc. is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant Los Angeles area. With a strong focus on employee growth, Wesco offers extensive training opportunities and encourages continual improvement within its Technology Support Services team. Employees benefit from a customer-centric environment, competitive compensation, and the chance to work alongside industry experts, making it a rewarding place for those seeking meaningful careers in technology support.
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Technology Support Services in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field and let them know you're on the hunt for a Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your technical expertise and leadership experience. This will help you stand out during interviews and demonstrate your ability to manage a team effectively.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your presentation skills. Being able to communicate your ideas clearly is key, especially when discussing customer-centric solutions.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right opportunities and submit your application directly. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Manager - Technology Support Services in Bracknell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in technical support and team management. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to mention your leadership experience. Share specific examples of how you've successfully managed teams and improved processes in your previous roles.
Highlight Technical Proficiency:Be sure to emphasise your technical skills, especially with tools like Microsoft Office and AutoCAD. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WESCO International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to the role. Be prepared to discuss your experience in design, implementation, and troubleshooting. Highlight specific projects where you've successfully managed technical challenges.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be ready to share examples of how you've effectively managed teams in the past. Discuss your approach to fostering a customer-centric mindset and how you’ve motivated your team to achieve KPIs.
✨Prepare for Cross-Departmental Communication
This position requires collaboration with various departments. Think of instances where you've successfully communicated technical issues or solutions to non-technical stakeholders. This will demonstrate your ability to bridge gaps between teams.
✨Bring Documentation Samples
As part of the role, you'll need to develop documentation like FAQs and training materials. Bring samples of your previous work or be ready to discuss how you would approach creating these resources to ensure a consistent customer experience.
