At a Glance
- Tasks: Lead a team to provide top-notch technical support and improve processes.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work environment.
- Other info: Opportunity for career advancement in a dynamic and inclusive workplace.
- Why this job: Make a real difference by enhancing customer experiences and leading a talented team.
- Qualifications: Experience in tech support and strong leadership skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities:
- Provide technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts.
- Coordinate vendor training activities for team and others within the Technology and Support Services (TSS) organization.
- Strive for continual improvement with team organization, processes and procedures.
- Maintain reporting of key performance indicators (KPI).
- Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
- Communicate with Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions of any product problems, opportunities, or emerging customer needs.
Qualifications:
- Associates' Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience required.
- Licenses/Certificates/Designations required.
- Bachelor's Degree preferred.
- 10+ years of experience in the technical field of expertise in design, implementation and/or commissioning.
- 3+ years of experience speaking with strong presentation skills.
- 2+ years of experience leading a team of up to 4 direct reports preferred.
- Possess a customer-centric mindset.
- Possess advanced computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio.
- Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility.
- AutoCAD 2D or AutoCAD Inventor preferred.
- BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred.
- Ability to travel up to 25%.
Manager - Technology Support Services in Bracknell employer: Wesco International
WESCO International is an excellent employer that prioritises employee growth and development, offering a dynamic work culture in Chesterfield. With a strong focus on operational excellence and exceptional customer service, employees benefit from collaborative teamwork and opportunities to enhance their leadership skills in a diverse environment. Join us to be part of a company that values innovation and efficiency while supporting your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Technology Support Services in Bracknell
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wesco International values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wesco International might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wesco International!
✨Direct Apply to Wesco International
Let's not forget to apply directly through the Wesco International website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Manager - Technology Support Services in Bracknell
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wesco International.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wesco International. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wesco International
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
