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- Tasks: Engage with customers via phone and email to boost sales and enhance their buying experience.
- Company: Join a dynamic company focused on delivering top-notch products and services to its customers.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for growth and development.
- Why this job: Be part of a collaborative team that values your input and fosters a positive work culture.
- Qualifications: High School Degree required; sales experience is a plus but not mandatory.
- Other info: Opportunity to travel up to 25% and gain valuable industry insights.
The predicted salary is between 21600 - 36000 £ per year.
As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
- Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increase orders by suggesting related items, explaining features, and checks customer's buying history.
- With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Review open customer order reports and act on open items, including those items that may be at risk in meeting customer's promised delivery date.
- Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Report industry trends, competitive pricing and customer feedback to management.
Qualifications:
- High School Degree or Equivalent required; Bachelor's degree preferred.
- Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
- Familiar with Microsoft Office, and ability to perform basic computer skills.
- Ability to perform multiple tasks simultaneously.
- Ability to work in a team environment.
- Ability to communicate clearly, both verbally and in written form.
- Attention to detail.
- Ability to prospect and market concepts to existing and potentially new accounts.
- Ability to act and solve routine or standard problems.
- Ability to identify and define problems and possible solutions independently; chooses among existing solutions.
- Ability to work independently with supervision.
- Ability to travel up to 25%.
Associate Representative - Inside Sales employer: WESCO Distribution
Contact Detail:
WESCO Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Representative - Inside Sales
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you confidently engage with customers and suggest related items during your calls.
✨Tip Number 2
Brush up on your communication skills. Since you'll be interacting primarily via phone and email, practice clear and concise communication to ensure customer satisfaction and effective order processing.
✨Tip Number 3
Get comfortable with Microsoft Office tools, especially Excel. Being able to manage data and reports efficiently will be crucial in tracking orders and customer interactions.
✨Tip Number 4
Show your enthusiasm for teamwork. Highlight any past experiences where you've collaborated with others, as this role requires working closely with outside sales to meet goals.
We think you need these skills to ace Associate Representative - Inside Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'up-selling', 'customer satisfaction', and 'collaboration', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Associate Representative position. Mention specific examples of how you've successfully interacted with customers or increased sales in previous roles.
Showcase Your Skills: Emphasise your proficiency in Microsoft Office and any other relevant software. Highlight your ability to multitask and communicate effectively, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at WESCO Distribution
✨Know Your Products
Familiarise yourself with the company's products and services. Be prepared to discuss how you can up-sell and suggest related items based on customer needs. This shows your initiative and understanding of the role.
✨Demonstrate Communication Skills
Since the role involves a lot of phone and email interaction, practice clear and concise communication. Prepare to showcase your ability to explain features and handle customer inquiries effectively during the interview.
✨Showcase Team Collaboration
Highlight any previous experiences where you worked as part of a team. Discuss how you can collaborate with outside sales to meet goals, as teamwork is essential in this position.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples where you've identified issues and proposed solutions, especially in a sales context, to demonstrate your capability to handle routine challenges.
