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- Tasks: Provide exceptional customer service and offer tailored product solutions.
- Company: Join a leading bank committed to customer satisfaction and ethical practices.
- Benefits: Full-time role with opportunities for personal and career development.
- Why this job: Make a real difference in customers' lives while growing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with a focus on inclusivity and support.
The predicted salary is between 28800 - 43200 £ per year.
Universal Advisor page is loaded## Universal Advisorlocations: Dundeetime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 30, 2026 (7 days left to apply)job requisition id: R45135# **Job Description**To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.* Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.* Always conduct themselves in an ethical manner.* Adhere to the TCF (Treating Customer fairly) principles in all that you do.* Identify and sell/cross sell products aligned to customer needs.* Maximise channel optimisation opportunities identified aligned to customer needs.* Ensure activities support cost containment and reduction.* Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.* Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.* Fulfilling transactions above the benchmark set and providing an exceptional customer experience.* Demonstrate behaviour in support of the organisational values.* Takes accountability for own performance, personal and career development.* Improve knowledge and competencies by completing training specific for role as per eCareers.* Contribute to the overall effectiveness and success of the team.* Maintain an ability to adapt to ever changing business and customer needs.# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**30/01/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there\’s a role that seems like a good match.Should you have any queries, please log it via . #J-18808-Ljbffr
Universal Advisor employer: Wesbank
Contact Detail:
Wesbank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a Universal Advisor.
✨Tip Number 2
Practice your communication skills. As a Universal Advisor, you'll need to converse clearly and effectively with customers. Role-play with friends or family to get comfortable explaining products and solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and ready to contribute to an exceptional customer experience.
We think you need these skills to ace Universal Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the Universal Advisor role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Refer to the job description and sprinkle in relevant examples that showcase your customer service prowess.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use simple language and avoid jargon to ensure we fully understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wesbank
✨Know the Customer Experience
Familiarise yourself with the principles of providing a positive customer experience. Think about how you can demonstrate your understanding of customer needs and expectations during the interview. Be ready to share examples of how you've helped customers in the past.
✨Understand TCF Principles
Make sure you grasp the Treating Customers Fairly (TCF) principles. Prepare to discuss how you would apply these principles in your role as a Universal Advisor. This shows that you’re not just aware of policies but are committed to ethical practices.
✨Showcase Your Adaptability
The job requires adapting to changing business and customer needs. Think of instances where you've successfully adapted to change in previous roles. Highlight your flexibility and willingness to learn new processes or technologies.
✨Prepare for Product Solutions
Research the products and services offered by the company. Be prepared to discuss how you would identify and sell/cross-sell these products based on customer needs. This will demonstrate your proactive approach and understanding of the role.
