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- Tasks: Deliver exceptional customer experiences and provide tailored product solutions.
- Company: Join a leading bank with a commitment to customer service and innovation.
- Benefits: Part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Be part of a diverse team that values inclusion and career advancement.
- Why this job: Make a real difference by helping customers navigate digital banking solutions.
- Qualifications: NQF 5 qualification preferred; experience in client service and sales is a plus.
The predicted salary is between 13 - 16 £ per hour.
To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer Fairly) principles in all that you do
- Identify and sell/cross-sell products aligned to customer needs
- Maximise channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to eChannels and/or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Qualification and Experience:
- Relevant completed (NQF 5) Qualification - preferred Banking
- 1-3 years - Client Experience and Direct Sales
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
FNB Community Advisor Alternative Channels employer: Wesbank
Contact Detail:
Wesbank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FNB Community Advisor Alternative Channels
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for the FNB Community Advisor role. You never know who might have the inside scoop or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer experience and sales. We recommend role-playing with a friend or using online resources to get comfortable with articulating your thoughts clearly.
✨Tip Number 3
Showcase your knowledge of eChannels and self-service options during your conversations. We want to see how you can help customers transition smoothly to these services, so come armed with examples of how you've done this before!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at FNB.
We think you need these skills to ace FNB Community Advisor Alternative Channels
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the FNB Community Advisor role. Highlight your experience in client interaction and sales, and show how you can deliver an exceptional customer experience.
Showcase Your Skills: Emphasise your understanding of digital channels and self-service options. We want to see how you can help customers navigate these services effectively, so give examples of how you've done this before.
Be Professional and Ethical: Remember to reflect the ethical standards and TCF principles in your application. We’re looking for candidates who prioritise customer needs and adhere to established policies, so make that clear in your writing.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for the role before the deadline.
How to prepare for a job interview at Wesbank
✨Know Your Customer Experience
Make sure you understand what exceptional customer service looks like, especially in the banking sector. Be ready to share examples of how you've tailored solutions to meet customer needs in your previous roles.
✨Familiarise Yourself with eChannels
Since this role focuses on directing customers to digital and self-service channels, brush up on the latest trends in online banking and self-service options. Being able to discuss these confidently will show your enthusiasm for the role.
✨Understand TCF Principles
The Treating Customers Fairly (TCF) principles are crucial in this position. Prepare to discuss how you’ve applied these principles in past experiences and how they guide your approach to customer interactions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to optimise customer interactions. Think of specific situations where you successfully identified customer needs and provided tailored solutions.