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For Companies At a Glance
- Tasks: Engage with customers and promote tailored digital solutions for an enhanced experience.
- Company: Leading financial institution focused on customer satisfaction and ethical practices.
- Benefits: Full-time role with competitive salary and a supportive team environment.
- Why this job: Join a dedicated team and make a real difference in customer experiences.
- Qualifications: Strong communication and sales skills, with a passion for excellent service.
- Other info: Opportunity to grow in a dynamic and ethical workplace.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial institution is seeking a Customer Advisor to enhance customer experiences by providing tailored product solutions. The role involves engaging with customers, promoting digital channels, and ensuring adherence to ethical standards.
Ideal candidates should have strong communication and sales skills, with a focus on delivering excellent customer service. This full-time position in Dundee offers an opportunity to be part of a dedicated team committed to customer satisfaction and ethical practices.
Digital Channel Advisor: Customer Solutions & Cross-Sell in Dundee employer: Wesbank
Contact Detail:
Wesbank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Channel Advisor: Customer Solutions & Cross-Sell in Dundee
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in enhancing customer experiences.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable discussing digital channels and product solutions. The better you can articulate your ideas, the more confident you'll feel during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Digital Channel Advisor: Customer Solutions & Cross-Sell in Dundee
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your communication and sales skills. We want to see how you can enhance customer experiences, so don’t hold back on showcasing relevant examples!
Show Your Passion for Customer Service: In your application, let us know why you’re passionate about delivering excellent customer service. Share any experiences where you’ve gone above and beyond for a customer – we love to see that dedication!
Highlight Your Digital Savvy: Since the role involves promoting digital channels, it’s important to demonstrate your comfort with technology. Mention any relevant tools or platforms you’ve used to engage customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Dundee!
How to prepare for a job interview at Wesbank
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the financial products and services offered by the institution. Be ready to discuss how these can enhance customer experiences and how you would promote them through digital channels.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully engaged with customers or resolved issues. This will demonstrate your strong communication skills and ability to deliver excellent customer service.
✨Emphasise Ethical Standards
Since the role involves adherence to ethical standards, be prepared to discuss what ethics mean to you in a customer service context. Share examples of how you’ve maintained integrity in previous roles, especially when dealing with sales or customer interactions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
