Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage insurance claims and ensure timely processing for customers.
- Company: Dynamic insurance firm focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Make a real difference in people's lives by helping them navigate claims.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a diverse team and enjoy opportunities for personal development.
The predicted salary is between 30000 - 40000 £ per year.
To deliver exceptional claims management services by efficiently handling all aspects of insurance claims on behalf of customers. This includes liaising with relevant insurance providers to ensure timely and accurate processing of claims, all within established service level agreements.
- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
- Identify and escalate potential risks that may lead to increased costs.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
- Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product.
- Ensure first time resolution of customer queries or complaints.
- Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.
- Optimise and propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability.
- Understand customer's losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolio.
- Ensure own product knowledge and provide relevant guidance and advice to customers and collect feedback to help improve customer service.
- Establish relationships with relevant individuals and departments to deliver on work expectations.
- Adhere to relevant service level agreements to build trust in the relationship.
- Comply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolution.
- Flag opportunities to migrate to platform and support the use of technology in process and system improvements.
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Provide timeous reports on operations, performance and audit findings.
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
- Seek out regular performance feedback and put actions in place to improve and enhance performance.
- Create own personal development plan, identify activities to address own development gaps and review plan with team leader or manager.
- Keep abreast of learning opportunities, changing products and trends.
- Participate in Talent Management practices and processes in line with HR policies and procedures.
- Contribute to teamwork and inclusivity by working together to achieve team goals.
- Value individual contributions and respect diversity in the team.
- Share information and knowledge that benefits the team and ensure skills transfer with peers and relevant stakeholders.
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via.
Claims Broker employer: Wesbank
Contact Detail:
Wesbank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Broker
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Claims Broker role. Highlight your skills in claims management and customer service, and don’t forget to share examples of your past successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Claims Broker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Broker role. Highlight relevant experience and skills that match the job description, like claims management and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about claims management and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've identified risks or improved processes. We’re looking for candidates who can think on their feet and drive improvements in service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Wesbank
✨Know Your Claims Inside Out
Before the interview, make sure you understand the claims process thoroughly. Familiarise yourself with common types of insurance claims and the relevant regulations. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
As a Claims Broker, you'll be dealing with customers regularly. Prepare examples of how you've successfully resolved customer queries or complaints in the past. Highlight your ability to empathise and communicate effectively, as this is crucial for building trust.
✨Be Ready to Discuss Cost Management
Since cost consciousness is key in this role, think about how you've previously identified risks or improved processes to save costs. Be prepared to share specific instances where your actions led to better productivity or reduced expenses.
✨Demonstrate Team Spirit
Collaboration is essential in this position. Think of examples where you've worked well within a team to achieve goals. Emphasise your respect for diversity and how you value individual contributions, as this aligns with the company's focus on teamwork.