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- Tasks: Provide exceptional customer service and educate clients on banking solutions.
- Company: Join FNB, a forward-thinking bank committed to innovation and inclusivity.
- Benefits: Dynamic team environment, personal growth opportunities, and a chance to make a local impact.
- Why this job: Be part of a team that values your unique talents and helps you grow.
- Qualifications: NQF 5 qualification and 1-2 years in client services.
- Other info: Embrace a culture of accountability and ethical conduct while exceeding targets.
The predicted salary is between 28800 - 43200 £ per year.
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which values our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Take accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF 5 relevant completed qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
Apply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Branch Advisor FAIS employer: Wesbank
Contact Detail:
Wesbank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Advisor FAIS
✨Tip Number 1
Get to know the company! Research FNB and understand their values, especially around customer experience. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of Branch Advisor FAIS. Highlight your customer service experience and how you can contribute to creating a positive customer experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the FNB family. Good luck!
We think you need these skills to ace Branch Advisor FAIS
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your customer service experience. We want to see how you've built relationships and provided positive experiences for clients in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to align your skills and experiences with the job description. We love seeing candidates who understand our values and can demonstrate how they fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Branch Advisor role.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wesbank
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand how to build and maintain strong relationships with clients, as this is key for a Branch Advisor. Be ready to share examples of how you've provided excellent service in the past.
✨Familiarise Yourself with Financial Solutions
Since you'll be recommending tailored financial solutions, make sure you know the basics of the products offered by FNB. Research their eChannels and self-service options so you can confidently educate customers about the best choices for their needs.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've solved problems for customers. Highlight your ability to analyse customer data and suggest appropriate solutions, as this will demonstrate your customer-centric approach and results-driven attitude.
✨Stay Updated on Industry Trends
Being knowledgeable about current trends in the banking industry will set you apart. Make sure to read up on recent developments and be prepared to discuss how they might impact customer interactions and the services offered at FNB.
