IT Coordinator

The Wernick Group is the UK's largest and longest standing National provider of permanent and temporary modular buildings and site accommodation, looking for a talented individual to join their team. Established since 1934, The Wernick Group continues to be a family run and owned company who have more than doubled their profits in the last 5 years. We believe that our success has been driven by the quality and dedication of our workforce. Our business is full of people with enthusiasm and vision coupled with friendliness and a real can-do spirit.

We are seeking a proactive IT Coordinator to provide 1st and 2nd line IT support to users across the Group. You'll be responsible for resolving escalated incidents and service requests, supporting user administration and day-to-day IT operations, and liaising with third-party suppliers to ensure issues are progressed effectively. This role is varied and responsive to business need, requiring strong troubleshooting skills, structured working practices, and effective communication with internal and external stakeholders.

Important Information

• Location: Wernick Group - Kenfig, Wernick Group Ltd, Unit 3A, Kenfig Industrial Estate, Margam, Port Talbot, Wales, West Glamorgan, SA13 2PE
• Date Posted: 10th April 2026
• Closing Date: 10th May 2026
• Industry: Land / Property and Construction
• Job Type: Full time
• Salary: Based on Experience

Key Duties and Responsibilities

• Provide 1st and 2nd line IT support, resolving escalated incidents and service requests from the IT helpdesk.
• Troubleshoot and resolve desktop, user access, application and mobile device issues.
• Ensure all tickets are accurately updated, progressed and resolved in line with agreed priorities and timescales.
• Administer starters, leavers and internal role changes, including account setup and maintenance in Active Directory and WINI.
• Liaise with third-party suppliers and support partners, raising, escalating and tracking issues through to resolution.
• The procurement of all IT assets and the processing of purchase orders and invoices related to purchases.
• Maintain accurate IT asset records, supporting the issuing, recovery and tracking of IT equipment.
• Carry out routine IT operational and system administration tasks within agreed procedures.
• Support IT projects and improvement initiatives as directed by the IT Manager.
• Perform IT checks and audits at Wernick offices as required.
• Provide occasional out-of-hours or site-based support, including overnight stays when necessary.
• Undertake any other reasonable duties required to support the effective operation of the IT function.

Desired Skills and Experience

• Proven experience working in a 2nd line IT support role, resolving issues escalated from a 1st line service desk.
• Strong troubleshooting skills across desktop, user access, mobile devices, desktop phones and business applications.
• Experience using IT helpdesk or ticketing systems, with clear understanding of prioritisation and escalation.
• Working knowledge of Active Directory user and group administration.
• Experience administering starters, leavers and user changes within defined processes.
• Ability to liaise effectively with third-party IT support providers and suppliers, tracking issues through to resolution.
• Understanding of IT asset management processes, including issuing, tracking and recovering equipment.
• Proficient in the use of Microsoft Office applications.
• Experience supporting AutoDesk suite of products (desirable).
• Full UK Driving License.

Attributes

• Acts as the face of IT at the Kenfig site, building positive working relationships with users through a professional, approachable and customer-focused mindset.
• Demonstrates a strong service ethos, with the ability to communicate clearly and calmly with non-technical users.
• Proactive and positive, taking ownership of issues and seeing them through to resolution.
• Self-motivated and able to work independently while recognising when to elevate issues or seek support appropriately.
• Comfortable working within defined processes and escalation paths.
• An enthusiastic team player who collaborates effectively and shares knowledge with colleagues.
• Flexible and able to adapt to changing priorities when required.

Your Future with the Wernick Group

• Competitive salary and bonus scheme.
• Generous holiday allowance (rising with service).
• Option to sell or carry over up to 5 days holiday.
• Christmas Shutdown.
• Early finish Friday.
• Group pension scheme.
• Annual Salary review – takes place each January.
• Long service awards.
• Employee of the Month awards.
• Customer service awards.
• Life Assurance.
• Personal Accident Insurance.
• Free onsite parking.
• Employee assistance programme.
• Training and progression opportunities.
• Family run and well established, secure company (trading over 90 years).
• Open door policy.
• Employee Referral scheme.
• Benefits scheme (discounted retailers such as money off Apple, Virgin Atlantic Holidays, Currys, Argos, Tesco and restaurants including Harvester, Miller and Carter, Nandos and many more).
• Corporate Eyecare Scheme through Specsavers.
• Ideas portal (message the CEO) and awards for implemented suggestions.
• Cycle to work scheme.
• Annual paid volunteering day.

Equal Opportunities

We are an equal opportunities employer and welcome applications from all sections of the community. We thank you in advance for your interest in this role and our company. The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK. Please note, this vacancy is subject to close earlier than the stated closing date dependent on application numbers.