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- Tasks: Join us as a Hire Controller, delivering top-notch customer service and managing hire contracts.
- Company: Wernick Hire is the UK's leading provider of modular buildings with 90 years of success.
- Benefits: Enjoy competitive salary, generous holidays, early finishes on Fridays, and training opportunities.
- Why this job: Be part of a friendly team in a secure, family-run company that values your contributions.
- Qualifications: Strong communication skills and IT literacy are essential; hire experience is a plus but not required.
- Other info: Located in Gateshead, this full-time role offers a dynamic work environment with growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Wernick Hire, a proud member of the Wernick Group, is the UK's leading provider of both permanent and temporary modular buildings and site accommodation. Celebrating 90 years of trading since our establishment in 1934, we have a rich history of growth and success, doubling our profits in the last five years. Our continued success is driven by the quality and dedication of our workforce, who bring enthusiasm, vision, friendliness, and a real can-do spirit to our business.
We currently have an opportunity for a talented individual to join our team as a Hire Controller. Our Hire Controllers are at the heart of our depots, making everything happen. This is a very busy role, requiring someone who can wow our customers, go the extra mile, pick up the phone, and work effectively under pressure.
Key Responsibilities
- Provide first-class customer service.
- Prepare hire contracts, quotations, and any other necessary correspondence.
- Handle and record customer enquiries and source new business.
- Follow up on quotations and enquiries.
- Prepare accurate weekly and monthly reports.
- Maintain accurate and up-to-date records.
Skills And Experience
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to multi-task and prioritise a busy workload.
- Numerate.
- IT literate, particularly in Microsoft Office (Excel, Word, and Outlook).
- Experience as a Hire Controller or similar in the hire industry is a distinct advantage.
Key Attributes
- Committed to offering first-class customer service.
- An enthusiastic team player who engages colleagues and willingly shares knowledge and information.
- Motivated self-starter.
- Thorough, methodical approach.
- Displays integrity in all interactions.
- Ability to work effectively under pressure.
- Proactive.
- Expert time manager.
- Highly professional with a positive attitude.
What You Will Get In Return
- Competitive salary and bonus scheme.
- Generous holiday allowance (rising with service).
- Option to buy extra holidays.
- Option to sell or carry over up to 5 days holiday.
- Christmas Shutdown.
- Early finish on Fridays.
- Group pension.
- Annual salary review each January.
- Life assurance of 2x annual salary.
- Personal accident insurance.
- Free onsite parking.
- Employee assistance programme.
- Training and progression opportunities.
- Family-run and well-established, secure company (trading over 80 years).
- Open door policy.
- Cycle to work scheme.
- Employee referral scheme.
- Benefits scheme (discounted retailers).
- Corporate eyecare scheme through Specsavers.
- Direct communication with MD/CEO and staff satisfaction surveys.
We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company.
Please note, this vacancy is subject to close earlier than the stated closing date dependent on application numbers.
Hire Controller employer: Wernick Group Limited
Contact Detail:
Wernick Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the modular building and site accommodation industry. Understanding the key players, trends, and challenges will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since the role of a Hire Controller revolves around providing first-class customer service, consider role-playing scenarios where you handle customer inquiries or complaints to showcase your ability to wow customers.
✨Tip Number 3
Brush up on your IT skills, particularly in Microsoft Office. Being proficient in Excel, Word, and Outlook is crucial for this position, so take some time to practice creating reports, managing data, and communicating effectively through email.
✨Tip Number 4
Network with professionals in the hire industry. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals or recommendations for the Hire Controller position.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Hire Controller role. Emphasise your customer service abilities, attention to detail, and any experience with Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service or managed multiple tasks effectively in previous roles.
Highlight Relevant Skills: In your application, clearly outline your written and verbal communication skills, numeracy, and IT literacy. Use bullet points to make these stand out, as they are key requirements for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wernick Group Limited
✨Showcase Your Customer Service Skills
As a Hire Controller, providing first-class customer service is crucial. Prepare examples of how you've wowed customers in the past, and be ready to discuss your approach to handling enquiries and resolving issues.
✨Demonstrate Attention to Detail
This role requires a strong attention to detail, especially when preparing hire contracts and reports. Bring along examples of your work that highlight your meticulous nature, and be prepared to discuss how you ensure accuracy in your tasks.
✨Prepare for Multi-tasking Questions
Given the busy nature of the role, expect questions about how you manage multiple tasks. Think of specific instances where you've successfully prioritised your workload under pressure, and be ready to share those experiences.
✨Familiarise Yourself with Microsoft Office
Since IT literacy, particularly in Microsoft Office, is essential, brush up on your skills in Excel, Word, and Outlook. Be prepared to discuss how you've used these tools in previous roles to enhance your efficiency and productivity.
