Customer Service Advisor

Wernick Hire, a proud member of the Wernick Group, is the UK's leading provider of both permanent and temporary modular buildings and site accommodation. Celebrating 90 years of trading since our establishment in 1934, we have a rich history of growth and success, doubling our profits in the last five years. Our continued success is driven by the quality and dedication of our workforce, who bring enthusiasm, vision, friendliness, and a real can-do spirit to our business.

As a Customer Service Advisor at Wernick Hire, you will be the first point of contact for customers calling our 0800 telephone line. You will provide a professional and friendly service, ensuring enquiries are handled efficiently and directed to the appropriate depot or department. This role is ideal for someone who enjoys helping customers, has excellent communication skills, and takes pride in delivering a high standard of customer service.

Key Responsibilities:

• Answer incoming calls to the Wernick Hire 0800 telephone line in a professional and courteous manner.
• Gather accurate and relevant information from customers to understand the nature of their enquiry.
• Transfer calls promptly to the correct depot, department, or team member.
• Maintain accurate records of customer enquiries and call details where required.
• Provide excellent customer service at all times, ensuring customers receive a positive experience.
• Support the wider team with general administrative duties as required.

Skills and Experience:

• Polite and professional telephone manner.
• Strong communication and interpersonal skills.
• Excellent listening skills with the ability to gather key information effectively.
• Good organisational and administrative skills.
• Ability to remain calm and professional when handling a variety of customer enquiries.
• Competent in using standard office systems and software.

Key Attributes:

• Friendly and approachable.
• Customer-focused with a positive attitude.
• Reliable and dependable.
• Able to work efficiently in a fast-paced environment.
• Strong attention to detail.
• Highly professional with a positive attitude.

What You Will Get in Return:

• Competitive salary and bonus scheme.
• Generous holiday allowance (rising with service).
• Option to buy extra holidays.
• Option to sell or carry over up to 5 days holiday.
• Christmas Shutdown.
• Early finish on Fridays.
• Group pension.
• Annual salary review each January.
• Life assurance of 2x annual salary.
• Personal accident insurance.
• Free onsite parking.
• Employee assistance programme.
• Training and progression opportunities.
• Family-run and well-established, secure company (trading over 80 years).
• Open door policy.
• Cycle to work scheme.
• Employee referral scheme.
• Benefits scheme (discounted retailers).
• Corporate eyecare scheme through Specsavers.
• Direct communication with MD/CEO and staff satisfaction surveys.

We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

Required Criteria:

• Polite and professional telephone manner.
• Strong communication and interpersonal skills.
• Excellent listening skills with the ability to gather key information effectively.
• Good organisational and administrative skills.
• Ability to remain calm and professional when handling a variety of customer enquiries.
• Competent in using standard office systems and software.

Skills Needed: Customer Service, Telephone handling, Organisational skills.

About The Company:

As a family-owned and operated business since our inception, we blend traditional values with a forward-looking approach. This unique combination ensures a work environment that respects legacy while embracing the future. Our expansive operations, with 40 centres across 36 UK locations, offer a vast array of roles and career paths in the public and private sectors. At Wernick, excellence isn’t just a goal; it's our way of life. We pride ourselves on providing outstanding product quality and service, creating an environment where your work directly contributes to customer satisfaction and business success. We believe in nurturing talent from within. Through ongoing training and development opportunities, we invest in your future, ensuring that your career at Wernick is not just a job, but a journey of growth and learning.

Company Culture:

We believe everyone should have a clear path on how they can progress. That’s why we have developed the Wernick Way Forward, a personal development plan catered to each employee. Start your career with one of our trainee programmes designed to help you develop and grow in our business and offer advance career progression. Feel confident in your role and enjoy what you do. We recognise the need to invest in training and development. By offering a range of training days/courses for our team we want to create an environment where you can move towards your career goals.

Company Benefits:

• Vacation, Paid time off, Retirement plan and/or pension.
• Employee development programs, Employee discounts.
• Free parking, Cycle to work, Referral bonus.
• Competitive salary, Life insurance, Long service recognition.
• Employee Assistance Scheme, Wellbeing Scheme.
• Annual Rise, Profit Share, Employee of the Month.
• Culture of recognition, On the job learning, Progression opportunities.
• Access to Health & Wellbeing app, Long service awards.

At Wernick, you're more than an employee; you're a vital part of a team that’s building the future of construction. Join us in our journey of continuous innovation and commitment to quality, and let's be 'Altogether Stronger'.