At a Glance
- Tasks: Support patients in converting enquiries into procedures while ensuring top-notch service.
- Company: Werndale Hospital, part of Circle Health Group, focused on patient care.
- Benefits: Generous holiday, private healthcare, pension scheme, and wellness resources.
- Other info: Join a supportive team with excellent training and growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
Patient Liaison Officer
Werndale Hospital – Carmarthen. 37.5 hours per week, permanent. Salary up to £32,000 per year (depending on experience, training, and qualification).
Overview
This role is part of the Marketing department at Werndale Hospital, Circle Health Group.
The Patient Liaison Officer will support conversion of self-pay enquiries into self-pay procedures, ensuring a high-quality service for potential patients.
Duties
- Convert appropriate self-pay enquiries and consultations to self-pay procedures against pre-agreed targets.
- Ensure a quality service for potential self-pay patients including the accurate and timely response to enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
- Facilitate necessary access times and information required for patients to convert to procedure.
- Appropriately influence patients to choose Circle Health Group for their procedure.
- Provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
- Book appropriate self-pay patients into a suitable clinic appointment.
- Comply with all relevant mandatory training.
Qualifications
- Customer service experience using telephone, written, and face-to-face communications.
- Working within service performance standards.
- Proven influencing/sales skills.
- Proficient in MS Outlook, Excel and Word.
- Excellent command of the English language, both written and verbal.
- Excellent telephone manner and interpersonal skills.
Benefits
- 25 days holiday per year + bank holidays, increasing to 30 days with service.
- Private Pension Scheme.
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions.
- Friends & Family Hospital Discounts.
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
- Non-contributory life insurance.
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
- Access to resources, tools and services to support your wellbeing.
- Employee recognition programmes.
- Industry leading training and development opportunities.
- #J-18808-Ljbffr
Patient Liaison Officer in Carmarthen employer: Werndale Hospital
Circle Health Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. As a Healthcare Assistant at Werndale Hospital in Carmarthen, you will benefit from flexible working hours, comprehensive training opportunities, and the chance to make a meaningful impact in patient care within a dynamic clinical environment.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Liaison Officer in Carmarthen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Werndale Hospital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Werndale Hospital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Liaison Officer in Carmarthen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Werndale Hospital:Your cover letter is your chance to shine! Tell us why you want to work at Werndale Hospital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Werndale Hospital!
How to prepare for a job interview at Werndale Hospital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
