Client Services & Webcast Delivery Specialist

This client liaison and delivery role sits at the heart of our paid client webcast programme and Reference Hub services and is essential to ensuring our clients receive a seamless, professional, and positive experience. You will be responsible for coordinating client webcasts, managing timelines, supporting clients throughout the process, and acting as a reliable point of contact between clients and internal teams.

This is what you will do…

• Lead the internal delivery of client paid webcast events and act as the primary day-to-day contact for clients throughout the entire process.
• Coordinate timelines, manage expectations, and ensure the smooth setup and delivery of events on the BrightTALK platform.
• Provide effective client and internal administrative support across IPE and Real Assets within the Reference Hub.
• Deliver clear, timely client reporting across the IPE Big Database service and Reference Hub.
• Coordinate the end-to-end delivery of client webcasts, from onboarding to post-event reporting.
• Manage scheduling of preparation calls, rehearsals, and live webcast support.
• Ensure timely execution of event communications, including email distribution and registration updates.
• Maintain high attention to detail and customer care of clients' content.
• Keep sponsors regularly informed on event progress and delegate registrations.
• Provide professional support on webcast technology and processes.

Culture / the team … You will be working in a fun and close-knit team. We are responsible for client paid webcast events, provide effective client and internal administration support and thrive wonderfully on deadlines and delivering the best service. You will work closely with our sales colleagues, editorial teams, and most importantly our clients.

This is what you’ll get from us…

• A fantastic opportunity for someone to make their mark in a market-leading niche financial information provider.
• Full training for the role across the content CMS system, BrightTALK Webinar platform, email software and reporting tools.
• Salary of £27,000 up to £30,000 per annum.
• Employer contribution company pension scheme 5.5%.
• 25 days annual leave (full-time equivalent).
• Mobile phone and laptop enables you to work hybrid.
• Office Location near London Bridge Tube Station.

You already have this knowledge and experience…

• Tech savvy and open to learn all about webcasting and more.
• Providing excellent service to clients is natural for you, and you view problems as challenges that need to be solved.
• Top-notch organisational skills as you will be juggling multiple projects simultaneously and on tight deadlines with a high attention to detail and customer care of clients' content.
• The ability to build rapport and good working relationships with IPE Webcast, IPE Reference Hub clients, the internal team and wider stakeholders.
• Excellent task prioritisation and time-management skills.
• Experience of working in a busy office environment; good administration experience.
• Basic knowledge of HTML and Google Analytics would be an advantage.
• Accuracy and attention to detail.
• A sense of humour and a positive, can-do attitude!

Apply via the link with your resume and a short motivation. At IPE we recognize the value of diverse backgrounds, ideas, and experiences, and strive to create a work environment where everyone feels accepted and appreciated. We encourage applicants from all backgrounds to be part of our team, as we believe this contributes to a dynamic and inspiring work culture. A social media check is an integral part of the selection process.