Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and troubleshoot instrument issues for customers over the phone.
- Company: Werfen is a leading global company in acute care diagnostics.
- Benefits: Enjoy a structured evening shift with potential for on-call rotations and training opportunities.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in healthcare.
- Qualifications: Bachelor's degree in a relevant field and 3 years of clinical experience required.
- Other info: This role requires effective communication and multitasking skills.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Technical Support Specialist II: Hemostasis (Monday-Friday, Evening shift, 4PM-12AM), Bedford
col-narrow-left
Client:
Werfen
Location:
Bedford, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
5c50265a26cc
Job Views:
19
Posted:
12.08.2025
Expiry Date:
26.09.2025
col-wide
Job Description:
Overview
Position Summary:
Under the direction of the department manager, provides technical assistance to customers and Werfen field personnel within a product line responsibility. Troubleshoots, over the phone, a broad range of technical questions regarding instrument performance, capabilities, QC concerns, and other product issues. Assists in training and guiding new department personnel.
Responsibilities
Key Accountabilities:
- Provides first-line contact on phone calls for instrument assistance (hardware/software/methodology), resolving issues during the first contact when possible.
- Records necessary information from customers to document contact and problems encountered.
- Troubleshoots instrument problems with customers or field personnel, assessing their ability to perform necessary tasks.
- Obtains information and dispatches service requests to Field Service Representatives when needed.
- Holds responsibility for the call until it is transferred to the field.
- Assists in training and guiding new department staff.
- Enhances personal knowledge of Werfen products and related disciplines for effective support.
- Participates in on-call rotations after hours, weekends, and holidays for Acute Care Diagnostics and Hemostasis product lines as needed.
- Represents the department within Werfen to facilitate problem resolution.
Budget Managed (if applicable):
- N/A
Internal Networking/Key Relationships:
- To be determined based on department needs
Skills & Capabilities:
- Good organizational skills, ability to multitask, work under pressure, and exercise good judgment.
- Effective communication skills, both oral and written, with customers, peers, and management.
- Proficiency in MS Windows operating systems.
- Skills in typing, Lotus Notes, Excel, Word, and other critical applications.
Qualifications
Minimum Knowledge & Experience Required for the Position:
- Bachelor\’s Degree in Medical Technology, Biomedical Engineering, or a related field, or equivalent experience.
- At least 3 years of experience in a clinical setting.
- Previous customer support experience is desirable.
#J-18808-Ljbffr
Technical Support Specialist II: Hemostasis (Monday-Friday, Evening shift, 4PM-12AM) employer: Werfen
Contact Detail:
Werfen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist II: Hemostasis (Monday-Friday, Evening shift, 4PM-12AM)
✨Tip Number 1
Familiarise yourself with Werfen's product line, especially in the area of Hemostasis. Understanding the technical aspects and common issues related to these products will give you an edge during interviews and help you answer questions more effectively.
✨Tip Number 2
Practice your troubleshooting skills by simulating common technical support scenarios. This will prepare you for the types of calls you might handle in the role and demonstrate your problem-solving abilities to the hiring team.
✨Tip Number 3
Network with current or former employees of Werfen on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Be prepared to discuss your experience in a clinical setting and how it relates to customer support. Highlight specific examples where you've successfully resolved issues or trained others, as this aligns well with the responsibilities of the role.
We think you need these skills to ace Technical Support Specialist II: Hemostasis (Monday-Friday, Evening shift, 4PM-12AM)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Specialist II at Werfen. Familiarise yourself with the key accountabilities and required skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support, particularly in clinical settings. Emphasise your communication skills and any experience with troubleshooting instruments or software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background aligns with Werfen's needs. Mention specific experiences that demonstrate your ability to handle customer inquiries and technical issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Werfen
✨Understand the Product Line
Familiarise yourself with Werfen's products, especially those related to hemostasis. Knowing the technical details and common issues can help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Troubleshooting Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Be ready to discuss your thought process and how you approach problem-solving, as this is crucial for a Technical Support Specialist.
✨Highlight Communication Abilities
Effective communication is key in this role. Practice articulating complex technical information clearly and concisely, as you'll need to explain solutions to customers who may not have a technical background.
✨Demonstrate Multitasking and Organisation
Since the position requires handling multiple calls and tasks simultaneously, be prepared to discuss how you manage your time and prioritise tasks under pressure. Share specific strategies that have worked for you in previous roles.
