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For Companies At a Glance
- Tasks: Support IT product functionality and solutions, manage vendor relationships, and deliver training.
- Company: Werfen is a global leader in diagnostic instruments and solutions for healthcare.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Join a dynamic team making an impact in healthcare technology and innovation.
- Qualifications: Bachelor's degree in IT or related field; 5 years' experience in software application engineering required.
- Other info: Remote work options available; travel up to 15% may be required.
The predicted salary is between 43200 - 72000 £ per year.
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Product Line Support Manager, IT Solutions North America, Bedford
Client: Werfen
Location: Bedford, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: f7fcf01e8ac7
Job Views: 5
Posted: 18.07.2025
Expiry Date: 01.09.2025
Job Description:
Overview: Responsible for providing internal and external support on all IT focused product functionality, solutions and solution architecture. This includes providing escalated support, facilitating/leading/advising on technology integration for customers, managing vendor middleware relationships for health delivery organizations, as well as generating and delivering training curriculum related to the implementation and support of IT Solutions in North America.
Responsibilities
Key Accountabilities:
- Maintains relationships with internal key stakeholders through regular communication.
- Maintains up-to-date knowledge of customers\’ IT strategies, processes & workflows, IT solutions implementation strategies, latest technology, and compliance needs. Acts as an ambassador for these within Werfen.
- Engages, motivates, and facilitates Laboratory Information System/Hospital Information System (LIS/HIS) business partners to achieve project deliverables.
- Provides escalated support to North America Commercial Organization.
- Provides advanced expertise during IT solution implementation processes with customers.
- Participates in change management processes of IT Solutions products, including creating documentation to support training and communication activities.
- Creates and maintains training materials and curriculum for the IT Solutions product portfolio.
- Ensures organizational compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions, and records, ensuring all records are compliant, complete, and accurate.
- Other duties as assigned.
Networking/Key Relationships:
- North America Commercial Operations
- Clinical Software
- Strategic Business Unit: Marketing, Worldwide Service, Business Development
- Customer Implementation and Project Teams
- Information Technology
- R&D
- Training and Development
Qualifications
Minimum Knowledge & Experience Required for the Position:
- Bachelor\’s degree in Information Technology, Computer Science, or Engineering required. Equivalent experience in lieu of a degree will be considered.
- Minimum of five years’ experience in Software Application Engineering (preferably within Medical Devices or Healthcare).
- Working knowledge of the Healthcare industry required.
- Work experience at a Health delivery organization or similar is preferred.
Skills & Capabilities:
- Expert knowledge of healthcare technology trends.
- Advanced understanding of IT healthcare network infrastructure.
- Experience with interface technologies and protocols such as Interface Engines, IT Security, Connectivity, Databases, ADT, and POCT devices.
- Highly collaborative with excellent communication and cross-functional skills.
- Ability to influence audiences with technical and administrative content.
- Ability to convey complex theories and procedures effectively.
- Advanced mentoring, training, and presentation skills.
Travel requirements: Up to 15% travel
About Werfen
Werfen is a global developer, manufacturer, and distributor of diagnostic instruments, reagents, automation workcells, and data solutions for hospitals and laboratories. Our focus areas include Hemostasis, Acute Care, and Autoimmunity diagnostics. Our North American operations are based in Bedford, MA, with other centers across the US.
If you are eager to learn and thrive on challenges, we encourage you to submit your resume or CV.
Werfen values diversity and is an Equal Opportunity Employer. We operate in over 30 countries with a revenue of approximately $2 billion and over 5,000 employees worldwide.
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Product Line Support Manager, IT Solutions North America employer: Werfen
Contact Detail:
Werfen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Line Support Manager, IT Solutions North America
✨Tip Number 1
Network with professionals in the healthcare technology sector. Attend industry conferences or webinars where you can meet people who work at Werfen or similar companies. Building these connections can give you insights into the company culture and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in healthcare technology and IT solutions. Being knowledgeable about current advancements will not only help you in interviews but also demonstrate your passion for the field and your commitment to staying updated.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed relationships with stakeholders in previous roles. Highlighting your collaborative skills and ability to influence others will be crucial, as these are key aspects of the Product Line Support Manager role.
✨Tip Number 4
Consider creating a portfolio that showcases your experience in software application engineering, particularly within the healthcare sector. Include case studies or projects that illustrate your expertise in IT solutions and your ability to deliver training and support effectively.
We think you need these skills to ace Product Line Support Manager, IT Solutions North America
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Product Line Support Manager position. Tailor your application to highlight relevant experience in IT solutions and healthcare.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in Software Application Engineering, particularly within the healthcare sector. Mention specific projects or roles that demonstrate your expertise in IT healthcare network infrastructure and technology integration.
Showcase Communication Skills: Given the collaborative nature of the role, it's essential to showcase your communication and cross-functional skills. Provide examples of how you've effectively conveyed complex information to diverse audiences in previous positions.
Prepare a Strong Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your understanding of Werfen's focus areas and how your background aligns with their mission.
How to prepare for a job interview at Werfen
✨Know Your IT Solutions Inside Out
Make sure you have a solid understanding of the IT solutions relevant to the role. Familiarise yourself with the latest technology trends in healthcare and be prepared to discuss how these can impact the business.
✨Showcase Your Communication Skills
As a Product Line Support Manager, you'll need to communicate effectively with various stakeholders. Practice articulating complex technical concepts in simple terms, and be ready to demonstrate your ability to influence and motivate others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated support situations. Think of examples from your past experience where you've successfully navigated challenges in IT solutions implementation.
✨Highlight Your Collaborative Experience
Collaboration is key in this role. Be prepared to discuss your experience working with cross-functional teams, especially in a healthcare setting. Share specific examples of how you've built relationships and facilitated successful project outcomes.
