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For Companies At a Glance
- Tasks: Be the go-to person for yacht clients, ensuring their needs are met and concerns addressed.
- Company: Join a prestigious yacht company known for creating unforgettable yachting experiences.
- Benefits: Enjoy a competitive salary, performance incentives, and no weekend work!
- Why this job: Dive into a dynamic industry with room for growth and a passionate team.
- Qualifications: Experience in customer service within marine or automotive industries is preferred.
- Other info: Work Monday to Friday, 7.30am - 4.30pm, in a vibrant office environment.
The predicted salary is between 24000 - 36000 £ per year.
Full-Time, Permanent role
Office-based, Southampton
Hours: Monday to Friday 7.30am - 4.30pm
NO WEEKENDS
Salary in region of £30,000 + bonus with OTE £34-35,000
Are you ready to be a vital link between our esteemed yacht clients and unforgettable experiences in the world of yachts? We’re searching for a dedicated and customer orientated Service Advisor / Aftersales Advisor to join our clients esteemed yacht company. If you possess a passion for providing exceptional service, local expertise and a love for the yachting world, we want to hear from you!
The Role:
At our client's prestigious yacht company, they specialise in curating unparalleled yachting experiences. As an Aftersales Advisor / Service Advisor, you’ll play a crucial role in ensuring our clients' needs are met seamlessly. The opportunity would suit someone with experience of time management and multiple responsibilities, someone who excels with a busy and changing workload.
- Serve as primary point of contact for the clients aftersales needs, ensuring their satisfaction and addressing any concerns
- Collaborate with the maintenance and operations teams to oversee yacht preparations and necessary repairs
- Address any technical issues or concerns raised by clients
- Proactively gather client feedback to enhance our services and exceed expectations
- Build and maintain strong relationships with clients to foster loyalty and repeat business
The Requirements:
- Experience within a similar role - Aftersales / Service department within the Marine/ Leisure Yachting or Automotive Industry;
- Dynamic, forward-thinking;
- Ability to demonstrate longevity through a stable career history;
- Knowledge of Kerridge would be very beneficial
The Benefits:
- Competitive Salary and performance based incentives
- Opportunity to work in dynamic and exciting industry
- Collaborate with a diverse, passionate and talented team
- Room for growth and professional development within the company
- No weekends
How to Apply:
Send your CV and cover letter outlining your relevant experience and why you’re interested in joining the team to Mary at WeRecruit Marine with Job Ref ST1696
Service Advisor employer: WeRecruit Marine
Contact Detail:
WeRecruit Marine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the marine leisure yachting industry. Understanding the nuances of this sector will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the yachting community. Attend local events or join online forums to connect with others in the industry, which could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your experience in customer service and how it relates to aftersales support. Be ready to share specific examples of how you've handled client concerns and improved their satisfaction.
✨Tip Number 4
Research the company’s values and recent projects. Showing that you understand their mission and have a passion for their work can set you apart from other candidates during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within the marine or automotive industries. Emphasise any roles where you've managed multiple responsibilities or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the yachting world and how it aligns with the company's mission. Mention specific experiences that demonstrate your ability to provide exceptional service and manage client relationships.
Highlight Technical Knowledge: If you have experience with Kerridge or similar systems, be sure to mention this in both your CV and cover letter. Highlighting your technical skills can set you apart from other candidates.
Showcase Your Soft Skills: The role requires strong communication and relationship-building skills. Use examples in your application that showcase your ability to connect with clients and address their needs effectively.
How to prepare for a job interview at WeRecruit Marine
✨Show Your Passion for Yachting
Make sure to express your enthusiasm for the yachting industry during the interview. Share any personal experiences or knowledge you have about yachts, as this will demonstrate your genuine interest and help you connect with the interviewer.
✨Highlight Customer Service Skills
Since the role focuses on aftersales and customer satisfaction, be prepared to discuss specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will showcase your ability to maintain strong client relationships.
✨Demonstrate Time Management Abilities
Given the dynamic nature of the role, it's important to illustrate your time management skills. Prepare to discuss how you've effectively managed multiple responsibilities in a busy environment, ensuring that all tasks are completed efficiently.
✨Familiarise Yourself with Kerridge
If you have experience with Kerridge or similar systems, make sure to mention it. If not, take some time to research it before the interview. Showing that you're proactive about learning relevant tools can set you apart from other candidates.
