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- Tasks: Join our team as a Service Advisor, maximizing service profitability and ensuring customer satisfaction.
- Company: Be part of a successful Main Car Dealership in Southampton with a strong reputation.
- Benefits: Earn a competitive salary with bonuses, plus enjoy a Monday to Friday schedule.
- Why this job: This role offers a dynamic environment where you can grow your skills and make a real impact.
- Qualifications: Motor industry experience is essential; strong communication skills and computer literacy are a must.
- Other info: Opportunity for progression from dealership reception or service bookings roles.
Automotive Service Advisor required in Southampton.
An opportunity to join a highly successful Main Car Dealership.
Salary, depending on experience, in the region of £27,000 with the opportunity to earn up to earn bonus circa £35,000.
Monday – Friday 8am – 6pm with Saturday morning on a rota basis. (1 in 8)
We are now seeking talented Service Advisor to join our clients successful Aftersales team in Hedge End. The main objective of the role is to maximise service profitability through the use of professional sales techniques.
The role involves greeting customers into the Service department, checking through paperwork in relation to any work required on the customer’s vehicle, liaising with the Workshop Technicians and Parts Department where required in terms of work carried out on the vehicle, arranging collection or delivery of the vehicle and taking payments. There will be an element of ‘upselling’ additional products or services where required – e.g. new windscreen wiper blades, brake fluids, oil, new tyres .
This can be a very busy, demanding and challenging environment and therefore requires a positive, patient individual who is committed to ensuring each customer feels well looked after.
Requirements:
- Motor Industry experience in a Service Advisor / Aftersales Advisor role;
- Computer literate;
- Strong communication skills and a good telephone manner.
We’d welcome applications from those with experience on dealership reception or within a service bookings role who are looking to progress to a Service Advisor role.
Full company details available on application. Apply now with your full CV to Sharron at WeRecruit Auto Ltd quoting job reference ST1518
Service Bookings – Service Advisor – Workshop – Dealership – Aftersales – Automotive – Service & Aftersales – Service Manager – Service Advisor – Aftersales Advisor – Aftersales Leader – Automotive – Motor Industry – South Coast – South of England – Hampshire – Southampton – Portsmouth – Poole – Salisbury – Winchester – Fareham – Hedge End
Full Time – Permanent – Job
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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Service Advisor employer: WeRecruit Auto Ltd
Contact Detail:
WeRecruit Auto Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the specific services and products offered by the dealership. This knowledge will help you engage with customers more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you handle customer inquiries or complaints can prepare you for the fast-paced environment of a Service Advisor.
✨Tip Number 3
Highlight any previous experience in upselling or cross-selling products. Be ready to share specific examples of how you've successfully increased sales in past roles, as this is a key aspect of the Service Advisor position.
✨Tip Number 4
Research common challenges faced by Service Advisors in the automotive industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the automotive industry, particularly any roles as a Service Advisor or in service bookings. Emphasize your communication skills and ability to upsell services.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive sector. Mention specific examples of how you've maximized service profitability in previous roles.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and strong telephone manner. These are essential skills for the role and should be evident in your written communication.
Follow Application Instructions: Ensure you apply through the specified channel by sending your CV to Sharron at WeRecruit Auto Ltd, quoting the job reference ST1518. Double-check that all required documents are included before submitting.
How to prepare for a job interview at WeRecruit Auto Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your commitment to providing excellent service.
✨Understand the Automotive Industry
Familiarize yourself with common automotive terms and services. Being knowledgeable about vehicle maintenance and repair processes will help you communicate effectively with both customers and workshop technicians during the interview.
✨Highlight Your Sales Techniques
Since upselling is a key part of the role, be ready to discuss your experience with sales techniques. Share specific instances where you successfully upsold products or services, emphasizing your ability to maximize profitability.
✨Demonstrate Patience and Positivity
The environment can be busy and demanding, so it's important to convey your ability to remain calm and positive under pressure. Share examples of how you've maintained a positive attitude while managing multiple tasks or challenging situations.
