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- Tasks: Lead a dynamic team in managing aftersales services and ensuring customer satisfaction.
- Company: Join a thriving car dealership in Bolton with a strong reputation in the automotive industry.
- Benefits: Enjoy a competitive salary, employee car scheme, private medical care, and 25 days annual leave.
- Why this job: This role offers leadership opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: Proven experience in managing a motor trade service team and excellent communication skills required.
- Other info: Flexible working hours and wellness benefits to support your work-life balance.
The predicted salary is between 38000 - 51000 £ per year.
Aftersales Manager required in Bolton, Greater Manchester – Lancashire (Car Dealership, Automotive, Motor Trade) £38,000 + bonus with OTE £51,000 and unmatched benefits: Employee Car Scheme (car lease + insurance all included from £80/month) Private Medical Care (Vitality) Annual Health Checks and free flu jabs offered Private Dental Care (Denplan, £0 excess) Pension with enhanced employer contribution Income Protection & life Assurance Critical Illness Protection 25 days Annual Leave + Bank Holidays Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more. Financial hub providing free financial guidance and support. Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay) Enhanced Paternity Leave Birthday Vouchers Due to an internal promotion, we are looking for an experienced Aftersales Manager to lead our Client’s team in Bolton. Managing a team of approximately 26 in total across workshop, service, warranty and parts, this would suit someone with exceptional leadership skills. Responsibilities: * Manage the Service Desk; * Coach and supervise the Aftersales team, ensuring targets are met; * Regularly review, update and implement processes to improve efficiency; * Resolve customer complaints and any internal Service issues; * Staff management including appraisals; * Generate and present progress reports to the senior leadership team; * Promote a positive work ethos within the team including good housekeeping. Requirements: * Excellent organisational skills; * Excellent communication skills; * Able to demonstrate previous success in management of a Motor Trade Service / Aftersales team; * Ability to juggle a busy workload and also monitor the workload of the team; * 100% customer-focused; * Smartly presented; * Strong IT skills; * Target driven – keen to exceed customer expectations, company expectations and your own personal targets; * Ability to adapt and implement change where necessary. Hours: Monday-Friday 8.00am-5.30pm, alternate Saturdays 8.00am-12.30pm. 25 days holiday + bank holidays Full company details available on application. Apply now with your full CV to Mary or Sharron at WeRecruit Auto quoting job reference ST1587 Automotive – Motor Trade – Service & Aftersales – Service Manager – Aftersales Manager – Service Leader – Aftersales Leader – Service Team Leader – Service Team Manager – Greater Manchester – Lancashire – Bolton – Burnley – Blackburn – Preston – Wigan – Chorley – Manchester – St Helens – Warrington – Southport – Rochdale – Oldham – Bury Full Time – Permanent – Job Follow us on Instagram @werecruitauto Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities
Motor Trade Aftersales Manager employer: WeRecruit Auto Ltd
Contact Detail:
WeRecruit Auto Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Trade Aftersales Manager
✨Tip Number 1
Make sure to highlight your leadership experience in the automotive sector. Since this role requires managing a team of 26, showcasing specific examples of how you've successfully led teams in the past will set you apart.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in the motor trade aftersales sector. Being knowledgeable about current practices can demonstrate your commitment to continuous improvement and efficiency.
✨Tip Number 3
Prepare to discuss your approach to customer service and conflict resolution. This role emphasizes a 100% customer-focused attitude, so having concrete examples of how you've handled customer complaints effectively will be beneficial.
✨Tip Number 4
Network with professionals in the automotive industry, especially those who have experience in aftersales management. Building connections can provide insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Motor Trade Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing a Motor Trade Service or Aftersales team. Emphasize your leadership skills and any relevant achievements that demonstrate your ability to meet targets and improve efficiency.
Craft a Strong Cover Letter: Write a cover letter that showcases your excellent organizational and communication skills. Mention specific examples of how you've successfully resolved customer complaints and led teams in the past.
Highlight Relevant Skills: In your application, clearly outline your strong IT skills and your ability to adapt to change. Make sure to mention your customer-focused approach and how you plan to promote a positive work ethos within the team.
Follow Application Instructions: Ensure you apply through the specified channels by sending your CV to Mary or Sharron at WeRecruit Auto, quoting the job reference ST1587. Double-check that all required documents are included before submitting your application.
How to prepare for a job interview at WeRecruit Auto Ltd
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team of 26. Be prepared to discuss your previous management experiences and how you've successfully coached and supervised teams in the past.
✨Demonstrate Customer Focus
Highlight your commitment to customer satisfaction. Share specific examples of how you've resolved customer complaints or improved service processes to enhance the customer experience.
✨Prepare for Process Improvement Discussions
The role requires regular updates and implementations of processes. Think about times when you've identified inefficiencies and successfully implemented changes that led to better outcomes.
✨Be Ready to Discuss Your Organizational Skills
With a busy workload and team management, excellent organizational skills are crucial. Prepare to explain how you prioritize tasks and manage your time effectively, especially in a fast-paced environment.
