Master Technician - Support Technician (off the tools) - Mercedes
Master Technician - Support Technician (off the tools) - Mercedes

Master Technician - Support Technician (off the tools) - Mercedes

Full-Time 32000 - 44000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Provide technical support to customers via phone and online, solving diagnostic issues.
  • Company: Join a dynamic, customer-focused aftermarket organisation with a strong reputation.
  • Benefits: Enjoy 25 days holiday, remote work options, and an enhanced benefits package.
  • Why this job: Perfect for tech-savvy individuals seeking a unique role outside the workshop environment.
  • Qualifications: Must have excellent communication skills and automotive diagnostic qualifications.
  • Other info: Work hours are Monday to Friday, with potential for home working.

The predicted salary is between 32000 - 44000 £ per year.

Master Technician – Support Technician (off the tools) – Mercedes

Core business hours: Monday – Friday 9.00am – 5.30pm (Home working available, 8:30am-5pm / 9am-5.30pm) – 37.5 hours per week
40,000 – 44,000 depending on experience.

Location: Aylesbury area – potential for remote working
Are you a Mercedes trained Master or Diagnostic Technician looking for an exciting new opportunity where you can put your technical knowledge to great use whilst remaining out of the workshop environment?

This Master Technical Support role is designed to provide technical support via telephone (or electronic methods) to customers who require information, instruction, advice or support relating to the use of a diagnostic tool, or with a specific diagnostic issue with a vehicle.

You\’ll be required to log all customer connections in the CRM system, maximise \”first-time resolution\” of customer queries, work as a team to share technical knowledge and coaching, attend training in order to maintain and develop your technical knowledge, and identify opportunities for continuous improvement.

Requirements:

  • Excellent communication skills – written and verbal;
  • Problem-solving skills;
  • Automotive Diagnostic skills, knowledge of the diagnostic process;
  • Good knowledge of electrical, electronic and mechanical systems;
  • Basic knowledge of Microsoft Office & Windows systems;
  • Automotive NVQ / City & Guilds qualification;
  • Diagnostic Technician level or ideally Master Technician qualification.

The Company offers 25 days holiday (rising to 30 days with service) + bank holidays, and an enhanced benefits package.
This role is not in a workshop environment and is a technical advisor role. The company is a dynamic and very successful customer-focused aftermarket organisation. The perfect role for a Master or Diagnostic Technician wanting something unique.

To apply, please send your full CV to Chloe or Sharron at WeRecruit Auto Ltd quoting job reference ST1682

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Master Technician - Support Technician (off the tools) - Mercedes employer: WeRecruit Auto Ltd

Join a dynamic and successful customer-focused aftermarket organisation in the Aylesbury area, where you can leverage your technical expertise as a Master Technician without the demands of a workshop environment. Enjoy a supportive work culture that prioritises employee growth with opportunities for continuous training and development, alongside a generous benefits package including 25 days holiday, rising to 30 with service, and flexible working options. This role is perfect for those seeking meaningful employment that values both technical skills and work-life balance.
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Contact Detail:

WeRecruit Auto Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Master Technician - Support Technician (off the tools) - Mercedes

✨Tip Number 1

Familiarise yourself with the latest diagnostic tools and technologies used in the automotive industry, especially those specific to Mercedes. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in your field.

✨Tip Number 2

Practice your communication skills, as this role heavily relies on providing clear and concise technical support over the phone or electronically. Consider role-playing scenarios with a friend to enhance your ability to explain complex issues simply.

✨Tip Number 3

Network with other professionals in the automotive sector, particularly those who have experience in technical support roles. Engaging with them can provide valuable insights into the role and may even lead to referrals or recommendations.

✨Tip Number 4

Prepare for potential technical questions during the interview by reviewing common diagnostic issues and their solutions. Being able to discuss these confidently will showcase your expertise and problem-solving abilities.

We think you need these skills to ace Master Technician - Support Technician (off the tools) - Mercedes

Excellent Communication Skills
Problem-Solving Skills
Automotive Diagnostic Skills
Knowledge of the Diagnostic Process
Understanding of Electrical Systems
Understanding of Electronic Systems
Understanding of Mechanical Systems
Basic Knowledge of Microsoft Office
Basic Knowledge of Windows Systems
Automotive NVQ Qualification
City & Guilds Qualification
Master Technician Qualification
Customer Service Skills
Team Collaboration Skills
Continuous Improvement Mindset

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience as a Master or Diagnostic Technician. Emphasise your technical knowledge, communication skills, and any relevant qualifications such as NVQ or City & Guilds.

Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the role. Mention your problem-solving skills and experience with diagnostic tools, and explain why you are interested in a support technician position away from the workshop.

Showcase Relevant Experience: In your application, provide examples of how you've successfully resolved customer queries in the past. Highlight any experience you have with logging information in CRM systems and working collaboratively with teams.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.

How to prepare for a job interview at WeRecruit Auto Ltd

✨Showcase Your Technical Expertise

As a Master Technician, it's crucial to demonstrate your deep understanding of automotive diagnostics. Be prepared to discuss specific tools and techniques you've used in the past, and how they relate to the role you're applying for.

✨Highlight Communication Skills

Since this role involves providing support over the phone or electronically, emphasise your communication skills. Share examples of how you've effectively communicated complex technical information to customers or team members in previous roles.

✨Prepare for Problem-Solving Scenarios

Expect to be asked about how you would handle specific diagnostic issues. Prepare by thinking through common problems you've encountered and how you resolved them, focusing on your thought process and the steps you took.

✨Familiarise Yourself with CRM Systems

Since logging customer interactions is part of the job, it’s beneficial to have a basic understanding of CRM systems. If you have experience with any particular software, mention it during the interview to show your readiness for the role.

Master Technician - Support Technician (off the tools) - Mercedes
WeRecruit Auto Ltd
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