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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join one of the UK's fastest-growing used car supermarkets in Hinckley.
- Benefits: Enjoy a competitive salary, Tesla company car, and performance bonuses.
- Why this job: Be part of an energetic team with great career development opportunities.
- Qualifications: Proven leadership experience in call centres and strong sales track record required.
- Other info: Apply now with your CV and follow us on Instagram @werecruitauto.
The predicted salary is between 40000 - 60000 £ per year.
Contact Centre Manager required for a Used Car Supermarket in Hinckley Salary £50k basic with an OTE £75k + Company Car Working hours: 42.5 hours per week, 5 days out of 7 on a shift pattern. Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team? We are looking for an experienced Call Centre Manager to lead our call centre operations and deliver exceptional customer experiences while driving business success. Responsibilities: * Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints. * Convert a high volume of inbound and outbound enquiries into appointments and direct sales. * Drive team performance while ensuring compliance with all necessary regulations, including FCA policies. * Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews. * Manage departmental productivity and staffing to ensure optimum coverage and efficiency. * Maintain a professional, friendly, and brand-aligned environment within the call centre. * Provide insights and feedback on customer trends during daily management meetings. * Liaise with internal departments to ensure seamless communication and collaboration across the business. Requirements: * Proven experience in a Call Centre Management or similar leadership role * Strong track record of driving sales and customer satisfaction. * Exceptional leadership, coaching, and motivational skills * Strong organisational and time management abilities. * Confident handling performance-related issues and HR tasks (rotas, holidays, commissions). * FCA accreditation (or willingness to obtain) * A proactive, professional, and customer-focused mindset. Benefits: * Tesla Company Car, Competitive salary and performance-based bonus * Opportunity to work with one of the UK’s fastest-growing car supermarkets. * Supportive and energetic team environment. * Career development and progression opportunities. Full company details available on application. Apply now with your full CV to Mary at WeRecruit Auto Ltd quoting job reference ST1689 Automotive – Motor Trade – Contact Centre Manager – Call centre- Call centre manager – Car Sales – Hinkley – Coventry – Lutterworth – Northampton – Lutterworth – Leicestershire – Job Follow us on Instagram @werecruitauto Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities
Contact Centre Manager employer: WeRecruit Auto Ltd
Contact Detail:
WeRecruit Auto Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the used car market. Understanding current trends and customer preferences can help you stand out during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully motivated teams in previous roles. Be ready to share specific examples of how you've driven sales and improved customer satisfaction in a call centre environment.
✨Tip Number 3
Research FCA regulations relevant to the automotive sector. Showing that you have a solid understanding of compliance will not only impress the hiring team but also highlight your commitment to maintaining high standards.
✨Tip Number 4
Network with professionals in the automotive and call centre industries. Engaging with others in similar roles can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Contact Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centre management and customer service. Use specific examples that demonstrate your leadership skills and ability to drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your dynamic leadership style. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your organisational and time management abilities, as well as your experience with FCA regulations. This will show that you are well-prepared for the role and understand the industry's requirements.
Follow Application Instructions: Ensure you apply through the specified channels, quoting the job reference ST1689. Double-check that you have included all required documents and that your application is complete before submitting.
How to prepare for a job interview at WeRecruit Auto Ltd
✨Showcase Your Leadership Skills
As a Contact Centre Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you inspired and motivated them to achieve targets.
✨Highlight Customer Service Experience
This role requires a strong focus on customer service. Be ready to discuss specific instances where you've improved customer satisfaction or resolved issues effectively, showcasing your proactive and customer-focused mindset.
✨Demonstrate Sales Acumen
Since driving sales is a key responsibility, come prepared with metrics or examples that illustrate your success in converting enquiries into sales. This will show your potential employer that you can deliver results.
✨Prepare for Performance Management Questions
Expect questions about handling performance-related issues and HR tasks. Think of scenarios where you've managed team performance, conducted reviews, or dealt with difficult situations, and be ready to share your approach.
