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- Tasks: Support customers with billing and payment processes while resolving queries.
- Company: Join a friendly team focused on building lasting customer relationships.
- Benefits: Competitive salary, performance bonuses, 25 days holiday, and life assurance.
- Why this job: Grow your career with structured promotions and personal development opportunities.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Enjoy a fun work environment with free parking and a promote-from-within culture.
The predicted salary is between 25500 - 30000 £ per year.
As an Administrative Assistant / Collections Assistant you will play an active part in a small team that supports our National Customers with their billing and payment processes. We are customer focused and building long lasting relationships with our customers is crucial. You will need excellent communication skills and previous customer service experience to succeed in the role. You will also need great attention to detail and enjoy problem solving to resolve queries. Our processes are unique, so we have a soft approach in chasing money and it is more administrative driven. You will work in a great team environment where personal development and growth are actively encouraged. Full training will be provided, and a structured career path is on offer, with a strong promote-from-within culture. In as little as nine months you could be promoted to a Coordinator and receive a pay rise, followed by a further promotion to Senior Coordinator about six months later with another pay rise.
Responsibilities
- Regular contact with customers via emails and calls
- Develop and maintain relationships with account contacts and various internal departments
- Resolve customer queries and disputes related to invoices
- Responsible for ensuring payment is received as per agreements
- Creation of Excel reports and monthly statements
Qualifications
- Excellent communication skills (verbal and written)
- Analysis and problem solving skills
- Knowledge of Microsoft Office products, especially Excel
- High attention to detail and the ability to organise your workload
- Ability to work independently and as part of a team
- Time management skills
- Previous debt management experience advantageous but not essential
Benefits / Perks
- £25,500 per annum (dependent on relevant experience) with a performance-related bonus scheme
- Fun & friendly working environment
- 25 days paid holidays a year + public holidays
- Life Assurance - 3 x Salary
- Short Term Disability
- Stakeholder Pension
- Well-equipped and professional office facility
- Free parking
- Promote-from-within policy
Administrative Assistant - Collections in Egham employer: We're Enterprise Mobility
Contact Detail:
We're Enterprise Mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant - Collections in Egham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We suggest doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or create a portfolio that highlights your achievements. This will help us see how you can add value to our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Administrative Assistant - Collections in Egham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you can build relationships and resolve queries, so don’t be shy about showcasing those abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills align with our needs. Remember, we love a personal touch, so let your personality come through.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. A well-organised application reflects your ability to manage your workload effectively, which is something we value highly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at We're Enterprise Mobility
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrative Assistant in Collections. Familiarise yourself with billing processes and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples from your past experiences where you've successfully resolved customer queries or built relationships. This will demonstrate your ability to connect with customers effectively.
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You could mention specific instances where your meticulousness helped avoid errors or improved a process. This will reassure them that you can handle the administrative tasks with precision.
✨Be Ready to Problem Solve
Prepare for potential scenario-based questions where you might need to resolve a customer dispute or query. Think through how you would approach these situations, focusing on your analytical skills and problem-solving abilities. This will showcase your readiness to tackle challenges head-on.
