Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice helping clients access essential services and support.
- Company: Join a compassionate not-for-profit home care provider making a real difference.
- Benefits: Competitive salary, NFP salary packaging, and a supportive team environment.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Experience in customer service and a caring, patient attitude.
- Other info: Full training provided and flexible working hours with a rotating roster.
The predicted salary is between 48000 - 74000 £ per year.
Are you passionate about making a real difference in people’s lives, while bringing energy and drive to connect with your community? We’re partnering with a leading not-for-profit home care provider that delivers essential services to older Australians in regional areas. They’re seeking a Customer Service Officer to join their growing team!
Full-time permanent role – working full-time hours each week
- $66,077.44 + super + NFP salary packaging
- Supportive, close-knit team environment
- Be part of a purpose-driven, compassionate organisation making real impact.
About the role
You’ll be the first point of contact for community members, as well as potential and existing clients, carers, and families, providing ongoing support throughout their journey.
Responsibilities include:
- Handling inbound and outbound phone enquiries
- Supporting new and existing clients to access services and understand eligibility, fees, and timeframes
- Coordinating and scheduling services to ensure timely delivery
- Responding to client enquiries, issues, and complaints with professionalism and care
- Logging, escalating, and following up incidents and service requests
- Supporting frontline workers and collaborating with internal teams to connect services
- Building strong, respectful relationships with clients, families, and stakeholders
About you
We’re looking for people who are:
- Naturally caring, patient, and people-focused
- Experienced in customer service or contact centre environments
- Comfortable working across multiple systems and databases
- Committed to delivering high-quality, person-centred service
- Strong communicators with clear, empathetic language
- Calm and resilient when handling sensitive or complex calls
Working arrangements
Onsite role based in Carrington, Newcastle
- 7-day rotating roster, Monday to Sunday
- Operating hours between 6:00am and 7:30pm, including public holidays (penalties apply)
- One weekend approximately every 6–8 weeks
- Full training provided (2-3 weeks)
Next steps
If you’re looking for a role where your empathy, communication skills, and resilience truly matter, we’d love to hear from you. Apply now to kick start your journey with one of our dedicated Talent team members.
Customer Service Officer in Newcastle upon Tyne employer: Weploy
Contact Detail:
Weploy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re a not-for-profit. This will help you connect your passion for helping others with what they do.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with clients and families, role-play common scenarios with friends or family to build your confidence in handling sensitive calls.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining their compassionate team.
We think you need these skills to ace Customer Service Officer in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you connect with our mission of making a real difference in people’s lives.
Tailor Your Experience: Make sure to highlight your customer service experience and any relevant skills. We’re looking for people who are naturally caring and patient, so share examples that showcase these traits.
Be Clear and Concise: Use clear and empathetic language in your application. We appreciate strong communicators, so keep your sentences straightforward and to the point while still conveying warmth.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with our team.
How to prepare for a job interview at Weploy
✨Know the Organisation
Before your interview, take some time to research the not-for-profit home care provider. Understand their mission, values, and the services they offer. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
As a Customer Service Officer, empathy is key. Prepare examples from your past experiences where you've demonstrated patience and understanding, especially in challenging situations. This will highlight your ability to connect with clients and handle sensitive calls effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are committed to providing high-quality, person-centred service.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as dealing with a difficult client or coordinating services under pressure. Think through potential scenarios beforehand and outline your approach, focusing on your problem-solving skills and ability to remain calm.
