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- Tasks: Provide essential support to clients and coordinate services in the community.
- Company: Leading not-for-profit organisation dedicated to making a difference.
- Benefits: Full-time role with a supportive team and training opportunities.
- Why this job: Make a real impact in people's lives while developing your customer service skills.
- Qualifications: Empathy, resilience, and experience in customer service are key.
- Other info: Join a dynamic team and thrive in a fulfilling environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading not-for-profit organization is seeking a Customer Service Officer to provide essential support to clients within the community. In this full-time permanent role based in Carrington, Newcastle, you will be the first point of contact for clients, handling inquiries and coordinating services.
Ideal candidates are empathetic, resilient, and experienced in customer service. A supportive team environment and training are provided, ensuring that you can thrive while making a real impact in people's lives.
Community Care: Customer Service Specialist in Newcastle upon Tyne employer: Weploy
Contact Detail:
Weploy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Care: Customer Service Specialist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the community care sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show your passion for community care! When you get the chance to chat with potential employers, share why you’re drawn to helping others. Your genuine enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing familiar names pop up in our inbox!
We think you need these skills to ace Community Care: Customer Service Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with clients and understand their needs, so share any relevant experiences that showcase this.
Be Resilient in Your Writing: Resilience is key in customer service roles. Use your application to demonstrate how you've handled challenging situations in the past. We love to see candidates who can bounce back and keep a positive attitude!
Tailor Your Application: Make sure to customise your application for this role. We’re looking for specific skills and experiences that align with the job description, so don’t be shy about showcasing what makes you a perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a difference in the community!
How to prepare for a job interview at Weploy
✨Know the Organisation
Before your interview, take some time to research the not-for-profit organisation. Understand their mission, values, and the community they serve. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
As a Customer Service Specialist, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and compassion towards clients. This will highlight your ability to connect with people and provide the support they need.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with clients effectively.
✨Highlight Resilience
Working in customer service can be challenging, so be ready to discuss how you've handled difficult situations in the past. Share specific examples that demonstrate your resilience and problem-solving skills, which are crucial for this role.
