At a Glance
- Tasks: Engage with customers to gather insights and feedback for marketing strategies.
- Company: Join Wenzel's, a family-owned bakery with over 50 years of heritage.
- Benefits: Earn competitive pay, enjoy flexible hours, and get free lunch on shifts.
- Other info: Perfect summer job for students looking to boost their CV and skills.
- Why this job: Gain hands-on experience in marketing and customer research while influencing future products.
- Qualifications: Confident communicator with a keen interest in consumer behaviour and retail.
The predicted salary is between 10.85 - 10.85 £ per hour.
Location
Various Wenzel’s locations
Contract
Part-Time / Temporary
Hours
Flexible, including weekdays and weekends
Reporting to
- Marketing Manager
- About Wenzel’s
At Wenzel's the Bakers, we're proud to be a family-owned business with over 50 years of baking heritage.
Built on quality, passion, and tradition, we combine our roots with a modern, forward-thinking mindset to deliver great-tasting products and exceptional customer experiences across our stores and digital channels.
As we continue to develop our customer proposition, we are looking to strengthen our understanding of customer behaviour, preferences and expectations.
We are seeking a confident and personable Customer Insight & Research Assistant to support our Marketing Team by gathering valuable, first-hand customer feedback.
This is a summer job opportunity, ideal for someone looking to gain practical experience in marketing, consumer research, retail or data analysis.
The Role
This is a customer-facing research role focused on understanding why customers visit Wenzel’s, what influences their purchasing decisions, and what prevents them from making a purchase.
You will work outside selected Wenzel’s stores, engaging with customers and members of the local community and conducting short, structured surveys and interviews.
The information you collect will help inform our marketing activity, product development, customer experience, promotions and wider business decisions.
This is an excellent opportunity to gain practical experience within a growing UK food and retail business and develop valuable communication, research and data-collection skills.
Key Responsibilities
- Conduct face-to-face customer research outside selected Wenzel’s stores.
- Understand the reasons behind customers' purchasing and non-purchasing decisions.
- Gather feedback on products, pricing, availability, service, and the overall customer experience.
- Identify customer preferences, needs, and potential areas for improvement.
- Identify recurring themes, trends, and customer insights within the data collected.
- Provide regular feedback and observations to the Marketing Team.
- Represent the Wenzel’s brand professionally at all times.
- Work across multiple Wenzel’s locations as required by the research programme.
About You
We are looking for someone who is
- Confident and comfortable approaching members of the public.
- Naturally friendly, approachable and engaging.
- An excellent verbal communicator.
- Professional and confident when representing a consumer-facing brand.
- Curious and genuinely interested in understanding people's opinions and behaviours.
- Highly organised and reliable.
- Comfortable using smartphones, tablets and digital survey tools.
- Able to work independently and manage their time effectively.
- Observant, with a good eye for identifying patterns and trends.
- Interested in marketing, customer research, consumer behaviour, retail or business.
- Flexible and willing to travel between different Wenzel’s locations.
- Key Skills
- Communication: Able to confidently engage with a wide range of people and establish rapport quickly.
- Customer Focus: Naturally interested in understanding customers and their experiences.
- Data & Accuracy: Able to record information accurately and consistently.
- Professionalism: Represents Wenzel’s positively and maintains a professional approach at all times.
- Initiative: Comfortable working independently and proactively identifying useful customer feedback.
- Teamwork: Able to communicate findings clearly with the Marketing Team.
What We Offer
- A paid summer job with a well-established UK food and retail business.
- Practical experience in customer insight and market research.
- The opportunity to work directly with the Wenzel’s Marketing Team.
- Experience collecting and analysing customer feedback.
- The opportunity to influence future products, promotions and customer experiences.
- Valuable experience for your CV and future career.
- Flexible part-time working hours.
- Free lunch on shift and 50% off Wenzel’s products
This is a research role, not a sales role. Your primary responsibility is to listen, understand and accurately capture what customers are telling us.
Working Pattern
This is a part-time temporary summer position with flexible working hours, including weekday and weekend shifts.
The role will involve working across multiple selected Wenzel’s locations, depending on the requirements of the research programme.
Candidates must be comfortable travelling between locations as required.
£12.71 per hour for ages 21 and above
If you are confident, outgoing, and interested in gaining hands-on experience in marketing, customer research, and consumer behaviour, we would love to hear from you.
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Customer Insight & Research Assistant in Watford employer: Wenzels
Wenzel’s is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With benefits like free meals, generous holiday entitlement, and a comprehensive training programme, we empower our Shop Supervisors to thrive in their roles while enjoying a supportive environment. Join us in creating memorable customer experiences in our expanding network of shops across the North-West and Greater London, where your passion for food and service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight & Research Assistant in Watford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wenzels and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wenzels and let us see your personality shine through!
We think you need these skills to ace Customer Insight & Research Assistant in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wenzels.
Get Familiar with Our Brand:Before applying, take some time to learn about Wenzels and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wenzels
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wenzels.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wenzels will surely appreciate.
