At a Glance
- Tasks: Lead and support a dynamic team while delivering delicious food and excellent customer service.
- Company: Join Wenzel’s, a beloved bakery with over 100 shops across the UK.
- Benefits: Enjoy free meals, 50% off food, and a competitive salary of £27,000.
- Other info: Flexible working hours and fantastic career progression opportunities await you.
- Why this job: Be part of a growing brand and make a real impact in your community.
- Qualifications: Experience in team leadership within food service or retail is essential.
The predicted salary is between 27000 - 27000 € per year.
Wenzel’s was established in 1975 and has since become a favourite for locals in the North-West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire and Surrey. We believe in delivering quality products at affordable prices and outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more retail shops. We are looking for exciting new talent with a passion for food and customer service to join our team as one of our Assistant Shop Managers.
WHAT WE OFFER
- Free meal provided every shift and 50% off all other food.
- Enrolment to Company Pension Scheme.
- Holiday entitlement of 28 days including bank holidays.
- Day off for your Birthday - paid day off in addition to your holiday entitlement.
- Staff incentives including competitions and bonus schemes.
- Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes.
- Free employee benefit scheme, offering discounts at almost 1000 online and instore retailers, gyms, restaurants, cinemas, travel and lots more.
- A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support.
PAY & HOURS
We offer a competitive pay of £27,000 per annum, and a working week is 39 hours. Although our shops open early, and we do have set shifts within our Shops, we are open to discussing flexible working hours to accommodate your needs where we can.
JOB ROLE
As one of our Assistant Shop Managers, it is your responsibility to assist the Shop Manager with leading, training and working alongside our hardworking team, preparing fresh ingredients and producing sandwiches, baguettes and other food products in line with our Company standards, whilst providing excellent customer service and selling high quality fresh food. You will assist the Shop Manager with the day to day running of the store, supervising the team and running the shop at various times during the week when the Manager is off, ensuring the growth of the business through increasing sales, controlling costs and delivering profit, whilst also developing and leading the shop team in order to build a loyal customer base. You will also be responsible for running the shop whilst the manager is on annual leave for up to a period of two weeks.
KEY RESPONSIBILITIES
- Ensuring store schedules and objectives are met by employees, successfully managing and controlling all aspects of the shop.
- Assisting the Shop Manager with training, leading and developing the team.
- Greeting customers and creating an inviting experience.
- Receiving and checking daily deliveries.
- Assisting with the management of branch stock and produce.
- Maintaining shop displays.
- Having excellent knowledge and understanding of products.
- Preparation of food in line with the specification.
- Food and produce quality control.
- Maintaining the highest level of hygiene and food safety standards.
- The ability to work efficiently within a team.
- Cash handling, till operation, and banking.
- Opening or closing the shop when required.
- Running shifts at various times during the week and when the manager is on annual leave.
- Driving sales and minimising wastage.
- Providing great service experiences for your customers.
- Working together and assisting the Shop Manager with leading and training the team as required.
- Achieving consistently high standards.
WHAT ARE WE LOOKING FOR?
- Experience with team leading or supervising within food service or a retail setting.
- A good communicator with a track record of success in previous roles.
- Able to take responsibility within a fast-paced environment and provide high levels of customer service.
Wenzel’s the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Assistant Shop Manager in Stevenage employer: Wenzels
Wenzel’s the Bakers is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With competitive pay, generous benefits including free meals, a comprehensive pension scheme, and opportunities for career progression, Wenzel’s fosters a supportive environment where team members can thrive. Located in the heart of the North-West and Greater London, employees enjoy the excitement of being part of a growing brand that values quality products and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Stevenage
✨Tip Number 1
Get to know Wenzel’s! Before your interview, check out our social media pages. This will help you understand our brand and show that you're genuinely interested in joining the team.
✨Tip Number 2
Practice your customer service skills! As an Assistant Shop Manager, you'll be leading a team and interacting with customers. Think of examples from your past experiences where you provided excellent service or resolved issues.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've successfully managed or trained a team before. We want to see that you can motivate others and keep the shop running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Wenzel’s family right from the start!
We think you need these skills to ace Assistant Shop Manager in Stevenage
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and customer service! Share any experiences you've had that highlight your enthusiasm for the industry. We want to see that spark!
Tailor Your Application:Make sure to customise your application to fit the Assistant Shop Manager role. Highlight relevant experience in team leading or supervising, and how it aligns with our values at Wenzel’s. This helps us see you as a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wenzels
✨Know Your Stuff About Wenzel’s
Before the interview, take some time to research Wenzel’s. Check out their social media pages and website to understand their values, products, and customer service approach. This will help you show your passion for the brand and how you can contribute to their mission.
✨Showcase Your Leadership Skills
As an Assistant Shop Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed or trained others. Highlight how you motivated your team and improved performance, as this will resonate well with the interviewers.
✨Prepare for Customer Service Scenarios
Wenzel’s places a strong emphasis on outstanding customer service. Think of specific situations where you’ve gone above and beyond for a customer. Be ready to discuss these scenarios in detail, focusing on how you handled challenges and ensured customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if Wenzel’s is the right fit for you.
