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- Tasks: Handle customer complaints and collaborate with teams to improve service.
- Company: Wenzel's is a beloved bakery chain known for quality products and exceptional customer service.
- Benefits: Enjoy free meals, 50% off food, holiday pay, and a day off for your birthday!
- Why this job: Join a dynamic team focused on positive change and customer satisfaction in a growing company.
- Qualifications: Experience in customer service, strong communication skills, and a passion for improvement are essential.
- Other info: Full-time role with excellent training and career progression opportunities.
The predicted salary is between 16800 - 28000 £ per year.
To find out about Wenzel\’s please follow the link, You can also find us on Instagram, Facebook and Twitter.
ABOUT US
Wenzel’s was established in 1975 and has since become a favourite for locals in the North-West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, Hampshire and Surrey. We believe in delivering quality products at affordable prices and of course delivering them with outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more of our retail shops. We are looking for exciting new talent with a passion for food and customer service to join our team. There is now an exciting opportunity to come and join the team as one of our Shop Supervisors.
What we offer:
- Free meal provided every shift and 50% off all other food.
- Enrolment to company pension scheme
- Holiday entitlement of 28 days including bank holidays.
- Day off for your Birthday – paid day off in addition to your holiday entitlement.
- Staff incentives including competitions and bonus schemes
- Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes.
- Free employee benefit scheme, offering discounts at almost 1000 online and instore retailers, gyms, restaurants, cinemas travel and lots more
- A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support
Location – Sunley House, WD189TB
Hours:Full-Time, 5 Days a Week (40 hours)
Salary: £28,000, depending on experience
Overview
At Wenzel’s The Bakers Ltd, we pride ourselves on delivering quality baked goods and exceptional customer experience. We\’re looking for a proactive, experienced Customer Service Advisor to be the voice of our brand, handling customer complaint calls and emails with professionalism and empathy, while identifying trends to drive improvement.
This is not just a reactive role—it\’s a strategic opportunity to collaborate with production, sales, and technical teams to resolve issues and help modernise our customer service processes. If you\’re driven, solution-focused, and passionate about creating positive change, we want to hear from you.
Key Responsibilities
- Handle incoming customer complaints via phone and email in a courteous, empathetic, and timely manner
- Track and report complaint trends across stores, product categories, and customer concerns
- Collaborate with Production, Sales, and Technical departments to identify root causes and implement practical solutions
- Build and maintain a centralised log of complaints and resolutions
- Proactively suggest and support process improvements that enhance customer satisfaction
- Contribute to the modernisation of internal systems and workflows
- Support investigations into quality or service issues and follow up with customers and internal teams
- Present reports and insights to senior leadership to drive operational excellence
What We\’re Looking For
- Proven experience in a customer service or consumer complaint-handling role (preferably in food retail or hospitality)
- High emotional intelligence, resilience, and the ability to stay calm under pressure
- Confident communicator who can liaise across departments professionally and assertively
- Strong organisational and reporting skills; experience with Microsoft Excel and CRM systems is a plus
- A self-starter with initiative and drive to make meaningful improvements
- Eager to champion change and help evolve how we serve our customers
- To apply, please submit your resume and cover letter detailing your relevant experience and why you believe you would be a great fit for this position.
REF: WENLP
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Customer Service Advisor Head Office · Wenzel\'s Head Office and Bakery employer: Wenzels
Contact Detail:
Wenzels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Head Office · Wenzel\'s Head Office and Bakery
✨Tip Number 1
Familiarise yourself with Wenzel's brand and values. Understanding their commitment to quality products and exceptional customer service will help you align your responses during interviews, showcasing your passion for food and customer care.
✨Tip Number 2
Engage with Wenzel's on social media platforms like Instagram and Facebook. This not only shows your interest in the company but also gives you insights into their latest offerings and customer interactions, which can be useful in discussions during the interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully handled customer complaints or improved processes. Highlighting your problem-solving skills and emotional intelligence will demonstrate that you're a great fit for the role.
✨Tip Number 4
Research common trends in customer service within the food retail industry. Being knowledgeable about current challenges and solutions can help you present yourself as a proactive candidate who is ready to contribute to Wenzel's customer service evolution.
We think you need these skills to ace Customer Service Advisor Head Office · Wenzel\'s Head Office and Bakery
Some tips for your application 🫡
Understand the Company: Before applying, take some time to learn about Wenzel's. Familiarise yourself with their values, products, and customer service philosophy. This will help you tailor your application to align with their brand.
Craft a Tailored Cover Letter: In your cover letter, highlight your relevant experience in customer service, especially in food retail or hospitality. Emphasise your emotional intelligence and ability to handle complaints effectively, as these are key traits they are looking for.
Showcase Your Skills: When updating your CV, make sure to include specific examples of how you've successfully managed customer complaints in the past. Mention any experience with CRM systems or reporting tools, as this will demonstrate your organisational skills.
Proofread Your Application: Before submitting, carefully proofread your resume and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Wenzels
✨Research Wenzel's
Before your interview, take some time to learn about Wenzel's history, values, and products. Understanding their commitment to quality and customer service will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to handle customer complaints effectively. Highlight instances where you resolved issues with empathy and professionalism, as this is crucial for the role.
✨Emphasise Team Collaboration
Since the role involves working with various departments, be ready to discuss how you've successfully collaborated with others in previous positions. Share specific examples of how teamwork led to improved customer satisfaction.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may assess your problem-solving skills. Think about how you would handle specific customer complaints or service issues, and be prepared to explain your thought process.
