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- Tasks: Assist the Shop Manager in leading a team and providing excellent customer service.
- Company: Wenzel's is a beloved bakery chain known for quality products and outstanding service since 1975.
- Benefits: Enjoy free meals, 50% off food, a pension scheme, and 28 days holiday including your birthday off.
- Why this job: Join a fun team, develop your skills, and make a real impact in a growing company.
- Qualifications: Experience in team leading or supervising in food service or retail is essential.
- Other info: Flexible working hours available; competitive pay of £12.75 per hour.
Wenzel's was established in 1975 and has since become a favourite for locals in the North-West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, and Surrey. We believe in delivering quality products at affordable prices and outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more of our retail shops. We are looking for exciting new talent with a passion for food and customer service to join our team as one of our Assistant Shop Managers.
WHAT WE OFFER:
- Free meal provided every shift and 50% off all other food.
- Enrolment to Company Pension Scheme.
- Holiday entitlement of 28 days including bank holidays.
- Paid day off for your Birthday in addition to your holiday entitlement.
- Staff incentives including competitions and bonus schemes.
- Excellent training, including apprenticeship opportunities as well as career progression and development programmes.
- Free employee benefit scheme, offering discounts at almost 1000 online and instore retailers, gyms, restaurants, cinemas, travel, and more.
- A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support.
PAY & HOURS:
We offer a competitive pay of £12.75 an hour to start, and a working week is 39 hours. Although our shops open early, we are open to discussing flexible working hours to accommodate your needs where we can.
JOB ROLE
As one of our Assistant Shop Managers, it is your responsibility to assist the Shop Manager with leading, training, and working alongside our hardworking team, preparing fresh ingredients and producing sandwiches, baguettes, and other food products in line with our Company standards, whilst providing excellent customer service and selling high-quality fresh food. It is your responsibility to assist the Shop Manager with the day-to-day running of the store, supervising the team, and running the shop at various times during the week when the Manager is off, ensuring the growth of the business through increasing sales, controlling costs, and delivering profit, whilst also developing and leading the shop team in order to build a loyal customer base. As an Assistant Shop Manager, you will also be responsible for running the shop whilst the manager is on annual leave for up to two weeks.
KEY RESPONSIBILITIES
- Ensuring store schedules and objectives are met by employees, successfully managing and controlling all aspects of the shop.
- Assisting the Shop Manager with training, leading, and developing the team.
- Greeting customers and creating an inviting experience.
- Receiving and checking daily deliveries.
- Assisting with the management of branch stock and produce.
- Maintaining shop displays.
- Having excellent knowledge and understanding of products.
- Preparation of food in line with the specification.
- Food and produce quality control.
- Maintaining the highest level of hygiene and food safety standards.
- The ability to work efficiently within a team.
- Cash handling, till operation, and banking.
- Opening or closing the shop when required.
- Running shifts at various times during the week and when the manager is on annual leave.
- Driving sales and minimizing wastage.
- Providing great service experiences for your customers.
- Working together and assisting the Shop Manager with leading and training the team as required.
- Achieving consistently high standards.
What are we looking for?
- Experience with team leading or supervising within food service or a retail setting.
- A good communicator with a track record of success in previous roles.
- Able to take responsibility within a fast-paced environment and provide high levels of customer service.
Next Steps:
If you feel you are the right fit for Wenzel's, please click “apply now” to be directed to our recruitment portal. From there please follow the steps as required.
Wenzel's the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Assistant Shop Manager -Stevenage/Hitchin Area employer: Wenzels
Contact Detail:
Wenzels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager -Stevenage/Hitchin Area
✨Tip Number 1
Familiarise yourself with Wenzel's products and values. Understanding their commitment to quality and customer service will help you align your answers during the interview, showcasing your passion for food and customer satisfaction.
✨Tip Number 2
Highlight any previous experience in team leadership or retail, especially in food service. Be ready to share specific examples of how you've successfully managed a team or improved customer experiences in past roles.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios in a fast-paced environment. Think about times when you've had to make quick decisions or resolve conflicts, as these skills are crucial for an Assistant Shop Manager.
✨Tip Number 4
Show enthusiasm for the role and the company culture. Wenzel's values passionate individuals, so expressing your excitement about joining their team can set you apart from other candidates.
We think you need these skills to ace Assistant Shop Manager -Stevenage/Hitchin Area
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Assistant Shop Manager position. Highlight your relevant experience in team leading or supervising within food service or retail settings in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with Wenzel's requirements. Emphasise your communication skills, ability to work in a fast-paced environment, and any previous success in customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples from your past experiences that demonstrate your ability to lead a team and drive sales.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Wenzels
✨Know the Company
Before your interview, take some time to research Wenzel's. Understand their history, values, and what makes them unique in the bakery industry. This will help you answer questions more effectively and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Shop Manager, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer interactions or resolved issues. This will demonstrate your ability to create a welcoming environment for customers.
✨Highlight Team Leadership Experience
Since the role involves leading and training a team, be ready to discuss your previous experience in team leadership or supervision. Share specific instances where you motivated your team or improved performance, as this will align with the job requirements.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities within Wenzel's. This shows your enthusiasm and helps you assess if it's the right fit for you.
